You will get Build Your Customer Service Team From Scratch, Or Upskill Your Current Team
Project details
The difference between me and fellow colleagues, is not just years of experience, but also bringing the training, and skills used by some of the biggest companies in the world and implementing them in a tailored way to each team, that's why
Over the last 6 years I have been working with BPO and direct companies that offer the best customer service in the world, and during this timeframe I managed to work in every position there is in this field till reaching a Team Lead Position 4 years ago, Booking.com Ar/En account in Alexanderia I was wave zero and Designed and implemented customer service processes from scratch, including call flow training, FAQ and rebuttals, script writing, coaching our team, we were thrown into an account in a different language and we managed to achieve client KPIS from week 2, not just because of me but an excellent team of agents which I will help you get.
And after that I had the pleasure to restructure and rebuild 2 customer service teams for clients in US and Canada, you can find the latest review and will attach letter of recommendation as well.
My resume will speak to my experience, and testimonials and reviews on my account here,
Over the last 6 years I have been working with BPO and direct companies that offer the best customer service in the world, and during this timeframe I managed to work in every position there is in this field till reaching a Team Lead Position 4 years ago, Booking.com Ar/En account in Alexanderia I was wave zero and Designed and implemented customer service processes from scratch, including call flow training, FAQ and rebuttals, script writing, coaching our team, we were thrown into an account in a different language and we managed to achieve client KPIS from week 2, not just because of me but an excellent team of agents which I will help you get.
And after that I had the pleasure to restructure and rebuild 2 customer service teams for clients in US and Canada, you can find the latest review and will attach letter of recommendation as well.
My resume will speak to my experience, and testimonials and reviews on my account here,
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$300
|
Standard
$500
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 10 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$100 - $500
4 reviews
(2)
(1)
(1)
(0)
(0)
This project doesn't have any reviews.
MB
Matthew B.
Feb 7, 2025
Cold caller + assistant
Adam started off strong however due to personal reasons, the productivity seemed to slow down drastically.
IK
Igor K.
Mar 1, 2024
Customer Support Manager
The project has been completed successfully
ZR
Zee R.
Feb 9, 2024
Driver Operator
Overall great but lacked certain skills needed for the role given.
NO
Nayab O.
Jan 22, 2024
Sales, Customer Specialist, Phone Support
About Adham
Customer Service Team leader / Trainer/QA with over 6 years experience
Alexandria, Egypt - 10:51 am local time
My name is Adham, or Adam for short, and I have been working in customer service for over 6 years now, across various industries and regions. I am highly motivated, enthusiastic, and hard-working, and I pride myself on excellent customer service standards and consistent customer satisfaction in all my roles, while implementing client processes, promoting their products, and achieving industry KPIS in each role.
I have had multiple roles in various industries, including major international hospitality and booking websites, and Multiple Telecommunication companies in the US, in technical support, billing handling, sales, travel advisor, customer service mentor, agent support, complaint team, quality monitoring, process revision and creation, and team lead.
Handled inbound in multiple channels (Chat, Email, and phone), working 40 to 70 hours a week consistently in US based time zone, and provided exceptional customer care through it and guided teams I led to the same standard.
So, looking forward to hearing from you if you think I can be of help.
Steps for completing your project
After purchasing the project, send requirements so Adham can start the project.
Delivery time starts when Adham receives requirements from you.
Adham works on your project following the steps below.
Revisions may occur after the delivery date.
First Meeting and consultation
We just have a chat to discuss your team current statues and what you wish to improve and start formulating a personalized approach