You will get Build your customer support team & workflow | small businesses & startups!
Top Rated
Project details
I will provide guidelines on how to establish a customer support team for small businesses and startups. We will discuss hiring qualifications, workflow communication with customers and internal teams, service level management, and performance metrics. Action requested: Answer the consultation questions and book a session.
I'm an online tech customer experience Manager with 10 years of experience in customer support; Passionate about the contact centers industry and customer experience related to e-commerce, Tech support, and Online travel agencies.
What Can I offer you:
• How to establish and create your customer support team? Plan with a timeline for your support team upon your business size.
• What tools you can use to set your workflow?
• Simple workflow for your operations between your customer support team and other support functions departments?
Check out the tiers available for more information, You are welcome to get a 30-minute consultation before purchasing the project.
I'm an online tech customer experience Manager with 10 years of experience in customer support; Passionate about the contact centers industry and customer experience related to e-commerce, Tech support, and Online travel agencies.
What Can I offer you:
• How to establish and create your customer support team? Plan with a timeline for your support team upon your business size.
• What tools you can use to set your workflow?
• Simple workflow for your operations between your customer support team and other support functions departments?
Check out the tiers available for more information, You are welcome to get a 30-minute consultation before purchasing the project.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 30 days |
Number of Revisions | 1 | 2 | 4 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$25
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KA
Khaled A.
Mar 1, 2026
Website Shopify Arabic Localizations
One of the best translation services i have ever gotten on upwork. I highly recommend working with Khaled, he is very proactive on making sure we get the right quality and he went above and beyond to make sure we are satisfied with the work done. Will surely work with him again.
KA
Khaled A.
Jan 27, 2026
Shopify Arabic Translator
CM
Crystal M.
Jan 26, 2026
Team Lead, Customer Support
RA
Ryan A.
Jan 5, 2026
2nd line Agent-Customer Service Arabic
AC
Alexis C.
Sep 10, 2025
CS Agent
About Khaled
Customer Support & Operations Specialist -Team lead & Manager
100%
Job Success
Giza, Egypt - 3:06 pm local time
I specialized in travel , SaaS , business , platforms , e-commerce and Shopify customer support and English ↔ Arabic localization, helping businesses improve response times, customer satisfaction, and retention.
Throughout my career, I have worked as:
• Tier I & II Support Agent
• Team Lead (on Upwork projects)
• Customer Service Manager (outside Upwork)
🌐 Customer Support & CX Expertise
I have worked in roles from Tier I & II Support Agent to Team Lead and Customer Support Manager, across E-commerce, Travel, Mobility, and Logistics industries.
Key Services Include:
Multi-channel Support: Email, Live Chat, Phone, Social Media
Ticket Management & SLA-driven support
Order Processing, Refunds, Chargebacks, Escalation Handling
Technical Troubleshooting & Customer Retention
Team Supervision, QA, Coaching, Training
KPI Tracking: CSAT, FRT, AHT, SLA Compliance
Workflow Creation & Process Optimization
CRM Setup, Automation & Optimization (Zendesk, Freshdesk, Intercom, Salesforce)
🌍 English ↔ Arabic Translation & Localization
I provide high-quality translation and localization services for websites, apps, and customer-facing platforms, ensuring accuracy, cultural relevance, and clear communication.
Services Include:
English ↔ Arabic Translation
Website & App Localization
UX / Customer-Facing Text Adaptation
Proofreading & Quality Assurance
⭐ Why Work With Me
Top Rated Plus on Upwork with 10,000+ hours
Fluent in English & Arabic (written & verbal)
Experienced in customer support, management, and translation/localization
Reliable, analytical, and results-driven
Fast turnaround with clear, professional communication
💡 What Sets Me Apart
Proven track record in team leadership and managing complex support operations
Skilled in workflow optimization, KPI compliance, and customer satisfaction improvement
Ability to maintain brand voice and quality across languages
Experienced in multi-industry support: E-commerce, Travel, Mobility, Logistics
Steps for completing your project
After purchasing the project, send requirements so Khaled can start the project.
Delivery time starts when Khaled receives requirements from you.
Khaled works on your project following the steps below.
Revisions may occur after the delivery date.
Decision meeting For all Tiers
Work on the main guidelines and provide them For all Tiers