You will get call Center Customer Service and Sales Training
Project details
• Improve customer service skills through practical, real-world call center training.
• Learn professional phone etiquette, active listening, and customer-focused communication.
• Handle customer inquiries, complaints, and difficult situations with confidence.
• Develop de-escalation techniques and problem-resolution strategies.
• Improve customer satisfaction, call quality, and overall service experience.
• Gain proven methods for building trust, rapport, and customer loyalty.
• Practice effective inbound and outbound call handling techniques.
• Receive actionable recommendations tailored to your business and team needs.
• Suitable for customer service representatives, receptionists, virtual assistants, support teams, and call center professionals.
• Designed to increase employee confidence, communication skills, and customer engagement.
• Learn professional phone etiquette, active listening, and customer-focused communication.
• Handle customer inquiries, complaints, and difficult situations with confidence.
• Develop de-escalation techniques and problem-resolution strategies.
• Improve customer satisfaction, call quality, and overall service experience.
• Gain proven methods for building trust, rapport, and customer loyalty.
• Practice effective inbound and outbound call handling techniques.
• Receive actionable recommendations tailored to your business and team needs.
• Suitable for customer service representatives, receptionists, virtual assistants, support teams, and call center professionals.
• Designed to increase employee confidence, communication skills, and customer engagement.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$99
|
Standard
$299
|
Advanced
$499
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 3 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
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DC
Dimas C.
Jul 6, 2026
Onshore Call Center Scheduler
About Shirin
Customer Success Specialist | CRM | Email & Chat Support | Salesforce
Parkland, United States - 1:08 am local time
With over 25 years of experience in customer service, customer success, logistics, healthcare operations, and SaaS, I specialize in resolving customer issues quickly while maintaining high satisfaction scores.
I am experienced with Salesforce CRM, Five9, healthcare scheduling, customer onboarding, documentation, and cross-functional communication.
Steps for completing your project
After purchasing the project, send requirements so Shirin can start the project.
Delivery time starts when Shirin receives requirements from you.
Shirin works on your project following the steps below.
Revisions may occur after the delivery date.
Assessment & Planning
Review your business, team size, customer service challenges, and training objectives.
Live Training Session
Deliver customized call center customer service training with practical techniques and best practices.