You will get Contact Center Support -Voice Calls/Social Media
Project details
GenCall Digital stands out as a next-generation contact center, not a traditional call-handling vendor. Built by leaders with 14+ years of enterprise experience, the company combines people-first operations, omnichannel capability, and data-driven execution to deliver measurable business outcomes—not just responses.
What makes this project different is its end-to-end ownership model. Beyond voice or social support, GenCall Digital integrates CRM systems, real-time dashboards, secure data infrastructure, trained manpower, and performance analytics under one framework. This allows clients to scale quickly, maintain data security, and gain actionable insights while keeping full transparency and control over quality, costs, and KPIs
In short, the project is designed to be a strategic partnership, combining skilled manpower, strong governance, advanced technology, and proven international experience to create reliable, scalable, and insight-led contact center operations.
What makes this project different is its end-to-end ownership model. Beyond voice or social support, GenCall Digital integrates CRM systems, real-time dashboards, secure data infrastructure, trained manpower, and performance analytics under one framework. This allows clients to scale quickly, maintain data security, and gain actionable insights while keeping full transparency and control over quality, costs, and KPIs
In short, the project is designed to be a strategic partnership, combining skilled manpower, strong governance, advanced technology, and proven international experience to create reliable, scalable, and insight-led contact center operations.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Financial Services, Food & Beverage, Government & Public Sector, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$32
|
Standard
$48
|
Advanced
$64
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Outbound Calls | 80 | 80 | 80 |
Number of Email Sends | 150 | 150 | 150 |
Scriptwriting | - | ||
Summary Report | |||
Lead List | - |
Frequently asked questions
About Abm
Expert: Excel, PPT, Data analysis & Academic Thesis paper preparation
Dhaka, Bangladesh - 10:34 am local time
years in customer service operations, contact center management,
and data analytics. I lead a 27-member team managing Unilever's
Consumer Careline for 38 brands, ensuring seamless consumer
interactions across multiple channels.
Skilled in KPI management, CRM systems (Salesforce, Sprinklr,
Zoho, SQL), complaint resolution, and data-driven decision-making.
I have also led tele sales, Fcom sales, and consumer research
initiatives, transforming customer service into a growth center.
Previously, I managed contact center operations for Huawei and
customer service branches for Symphony Mobile, optimizing service
processes and consumer satisfaction. Additionally, I've worked as
a Data Analyst Consultant for Papa John's Pizza (USA) and an MIS
Specialist for Japan Tobacco International, developing CRM systems
and automated reporting dashboards.
** Beyond my corporate role, I also freelance in below remote works. I also have a team who are able to provide support as full timer employee.
- Academic Thesis Paper/Term Paper Preparation (Including Project Portfolio, Case Study):
Preparing students or professionals comprehensive academic thesis/term papers by conducting thorough research, organizing content. This includes creating detailed project portfolios, answering knowledge-based questions with insights, and analyzing case studies to provide practical and theoretical solutions, preparing PowerPoint presentation.
- Social Media Management:
Managing social media accounts, engaging with consumers, query management and running campaigns. Able to handle consumer queries for multiple channels like Facebook pages (1 or more), WhatsApp, Instagram, Youtube, Tiktok from a single Platform by integrating all channels together.
Driving Insights & Sales: We transform consumer queries and feedback into actionable insights through sentiment analysis, trend tracking, and brand/channel-wise dashboards. Our reports provide deep-dives into consumer behavior/sentiment, categorizing queries into price, promotion, availability etc and product suggestions—along with complaints, praise, and recommendations.
These insights empower brands to refine marketing and product strategies for business growth. Beyond analytics, we convert engagement into sales by guiding consumers toward purchase decisions and placing orders on their behalf, maximizing brand impact through social media.
CRM Management (Sprinklr, Hootsuite, Sales Force).
- Customer Support:
Providing chat, email support to resolve customer inquiries or complaints remotely.
- Data Analysis:
Analyzing data, preparing reports, and providing actionable insights using tools like Microsoft Excel 365, Zoho, SQL.
- Content Writing:
Creating written content for blogs, websites, marketing materials, and product descriptions.
- Sales Through Online Platforms Like Facebook, Instagram, WhatsApp:
Selling products directly through F-com platform by leveraging tools such as Facebook Marketplace, Shops, or paid advertising. This involves creating product listings, engaging with potential buyers through comments or messages, and managing transactions via integrated payment options or external systems.
- CRM and Webform Development:
Designing and developing Customer Relationship Management (CRM) systems to help businesses track, manage, and optimize customer interactions. Webform development involves creating user-friendly, responsive forms for lead generation, feedback collection, or customer inquiries, often integrated directly with CRM platforms to streamline data management and enhance customer engagement.
- E-commerce Management:
Managing online stores, product listings, inventory, and customer queries on platforms like Facebook, WhatsApp, Amazon or Shopify.
- Data Entry:
Accurately inputting, organizing, and managing data in spreadsheets, databases, or software systems to ensure efficient record-keeping and easy access to information.
Steps for completing your project
After purchasing the project, send requirements so Abm can start the project.
Delivery time starts when Abm receives requirements from you.
Abm works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review & Goal Alignment
I review your scope, channels, volume, KPIs, and objectives to fully understand expectations, priorities, and success criteria before starting any execution.
Scope Confirmation & Work Plan
We finalize hours, timelines, reporting format, escalation rules, and SLAs. A clear workflow is defined to ensure transparency, accountability, and smooth delivery.