You will get Conversion-focused phone support with KPI tracking
Project details
If your inbound calls feel inconsistent, conversion rates fluctuate, or sales performance depends too heavily on individual agents — the issue is usually lack of operational structure.
Most businesses don’t need more agents. They need a system.
This 7–14 day managed inbound phone and tele-sales pilot is designed to test structured call center operations before you commit to a long-term outsourcing contract.
Instead of simply assigning callers, we implement:
• Defined call flow framework
• Qualification & objection-handling structure
• QA scorecard monitoring
• Daily KPI reporting
• Escalation supervision
You will see measurable performance indicators including:
• Calls handled
• Conversion rate
• Appointment outcomes
• Average handle time
• QA performance score
This pilot reduces risk while giving you real data. You evaluate structure, not promises.
If results align with your expectations, we scale into structured monthly coverage.
If not, you walk away with insights — not uncertainty.
This is built for businesses that value accountability, visibility, and performance control.
Most businesses don’t need more agents. They need a system.
This 7–14 day managed inbound phone and tele-sales pilot is designed to test structured call center operations before you commit to a long-term outsourcing contract.
Instead of simply assigning callers, we implement:
• Defined call flow framework
• Qualification & objection-handling structure
• QA scorecard monitoring
• Daily KPI reporting
• Escalation supervision
You will see measurable performance indicators including:
• Calls handled
• Conversion rate
• Appointment outcomes
• Average handle time
• QA performance score
This pilot reduces risk while giving you real data. You evaluate structure, not promises.
If results align with your expectations, we scale into structured monthly coverage.
If not, you walk away with insights — not uncertainty.
This is built for businesses that value accountability, visibility, and performance control.
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$249
|
Standard
$599
|
Advanced
$1,199
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 14 days |
Number of Revisions | 2 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Additional Agent
+$450
7-Day Pilot Extension
(+ 7 Days)
+$499
Outbound Follow-Up Calling
(+ 5 Days)
+$399Frequently asked questions
About Usman
Managed Call Center Operations | Inbound Sales, Support & QA Systems
Lahore, Pakistan - 4:45 pm local time
I run Apex-27, a managed call center operation providing structured phone support, tele-sales, and chat/email support for US businesses. My team doesn’t just “handle calls” or “reply to tickets.” We operate with defined workflows, QA monitoring, KPI reporting, and performance supervision.
We specialize in:
• Inbound Phone Support & Tele-Sales
• Chat & Email Support Operations
• Appointment Setting & Lead Qualification
• Structured Escalation & QA Systems
• Daily KPI Reporting & Performance Tracking
To reduce risk for growing businesses, we offer structured 7–14 day managed pilot programs designed to validate operational fit before long-term commitment.
You receive visibility. Accountability. Performance structure.
If you are looking for scalable support operations — not random agents — let’s talk.
Steps for completing your project
After purchasing the project, send requirements so Usman can start the project.
Delivery time starts when Usman receives requirements from you.
Usman works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements Review & Strategy Alignment
Review client business model, call objectives, target KPIs, and coverage requirements.
Call Flow & Script Alignment
Customize structured call flow framework and finalize performance expectations.