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You will get costumer service Support for your business
Project details
i have experience of more than 5 years working on costumer services with many website and ecommerce store , i work on different compaign and i provide support using email , chat and phone call
* i have the ability to solve any client problem quickly and make the client feel satidfied in our services
* i have excellent communication skills
* hightly skilled using this platform : trello , sendask , freshdesk , googlesuit , all ecommerce platform , and many other platform
if you need more information just send me a message
* i have the ability to solve any client problem quickly and make the client feel satidfied in our services
* i have excellent communication skills
* hightly skilled using this platform : trello , sendask , freshdesk , googlesuit , all ecommerce platform , and many other platform
if you need more information just send me a message
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$230
|
Standard
$550
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 14 days | 30 days | 30 days |
Number of Hours of Work | 60 | 140 | 180 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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AW
Amy W.
Jun 5, 2023
Online Assistant Needed for Daily, Ongoing Tasks and Work
Was a pleasure to work with, very professional and would definitely hire again! Thank you!
About Ikram
Customer Support Rep | Zendesk | Gorgias | Shopify | CSAT
Ain Temouchent, Algeria - 7:00 am local time
I'm a Customer Support & Customer Success specialist with 6+ years of remote experience helping e-commerce, hospitality, and SaaS brands turn support tickets into loyal customers.
𝑾𝒉𝒂𝒕 𝑰 𝒉𝒂𝒏𝒅𝒍𝒆 𝒆𝒏𝒅-𝒕𝒐-𝒆𝒏𝒅:
*Orders, payments, refunds, and disputes — resolved accurately and fast.
*Booking changes, cancellations, and escalations across multiple platforms.
*Chat, email, and social media support with a 98% issue resolution rate.
*50+ tickets managed daily using Zendesk, Gorgias, and Freshdesk.
𝑾𝒉𝒚 𝒄𝒍𝒊𝒆𝒏𝒕𝒔 𝒌𝒆𝒆𝒑 𝒄𝒐𝒎𝒊𝒏𝒈 𝒃𝒂𝒄𝒌:
✓ Fluent in English, French & Arabic — I reach more of your customers
✓ I work independently — no hand-holding or micromanagement needed
✓ I treat your brand reputation like it's my own
✓ Available for both ongoing contracts and peak-season surge support.
Whether you're scaling a Shopify store, managing an Airbnb portfolio, or growing a SaaS product — I plug in fast and make an immediate impact.
𝑹𝒆𝒂𝒅𝒚 𝒕𝒐 𝒓𝒆𝒔𝒑𝒐𝒏𝒅 𝒘𝒊𝒕𝒉𝒊𝒏 𝒉𝒐𝒖𝒓𝒔, 𝒏𝒐𝒕 𝒅𝒂𝒚𝒔. 𝑳𝒆𝒕'𝒔 𝒈𝒆𝒕 𝒚𝒐𝒖𝒓 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒒𝒖𝒆𝒖𝒆 𝒖𝒏𝒅𝒆𝒓 𝒄𝒐𝒏𝒕𝒓𝒐𝒍.
Steps for completing your project
After purchasing the project, send requirements so Ikram can start the project.
Delivery time starts when Ikram receives requirements from you.
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Revisions may occur after the delivery date.
tool you use
tell me which tools you use for your costumer support