You will get Create Spanish Customer Support Macros & CX Guidelines
Project details
Are your customer support agents sounding like robots? Are they providing inconsistent answers in Spanish?
I am a Senior CX & QA Specialist with 9 years of experience standardizing customer service operations. I specialize in turning chaotic, inconsistent responses into a unified, empathetic, and highly efficient brand voice.
In this project, I will build your Spanish CX foundations:
Macros/Templates: Ready-to-use responses for your most common tickets (refunds, shipping, technical issues) written in neutral, professional Spanish.
Tone of Voice Guidelines: A manual teaching your team how to sound empathetic, how to say "no" politely, and how to de-escalate angry customers.
Escalation Matrix (Premium): Clear rules on when and how an agent should escalate an issue to a manager.
Stop wasting time writing repetitive emails. Give your team the tools they need to resolve tickets faster while keeping your customers happy.
I am a Senior CX & QA Specialist with 9 years of experience standardizing customer service operations. I specialize in turning chaotic, inconsistent responses into a unified, empathetic, and highly efficient brand voice.
In this project, I will build your Spanish CX foundations:
Macros/Templates: Ready-to-use responses for your most common tickets (refunds, shipping, technical issues) written in neutral, professional Spanish.
Tone of Voice Guidelines: A manual teaching your team how to sound empathetic, how to say "no" politely, and how to de-escalate angry customers.
Escalation Matrix (Premium): Clear rules on when and how an agent should escalate an issue to a manager.
Stop wasting time writing repetitive emails. Give your team the tools they need to resolve tickets faster while keeping your customers happy.
Purpose
BusinessIndustry
Ecommerce, Retail & Wholesale, Software, TelecommunicationsLanguage
SpanishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$75
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 5 days | 8 days | 12 days |
Number of Hours of Work | 5 | 8 | 12 |
Scriptwriting | |||
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Diego
Senior CX & QA Consultant | Native Spanish Quality Auditor
Cordoba, Argentina - 2:15 pm local time
Bad customer service costs you money and loses loyal clients. If you need to improve your team's performance, optimize your processes, or ensure your Spanish-speaking customers get the best support, I can help you.
I am a Customer Experience (CX) and Quality Assurance (QA) Expert with over 9 years of experience. I have worked optimizing massive corporate accounts in the telecommunications and retail industries across Latin America.
How can I help your business grow?
QA Auditing: I monitor and review interactions (calls, chats, emails in Spanish) to make sure your quality standards are met. I focus on improving your KPIs (CSAT, NPS, SLAs).
Process Creation: I design workflows, support manuals, and response templates to standardize your brand's voice.
B2B/B2C Crisis Management: I handle escalated complaints and help you retain high-value customers.
Team Coaching: Proven experience managing, training, and coaching support teams (20+ agents).
I am based in the Central European Time (CET) zone, providing strategic coverage for global operations.
Send me a message today, and let's turn your customer support into your best asset!
Steps for completing your project
After purchasing the project, send requirements so Diego can start the project.
Delivery time starts when Diego receives requirements from you.
Diego works on your project following the steps below.
Revisions may occur after the delivery date.
Brand Analysis & Drafting
I will analyze your product and brand voice, then draft the first set of macros for your review to ensure alignment.