You will get Customer care support for Email and Chat communication
Project details
I offer reliable chat & email support, delivering quick, professional responses, aligned with your brand voice, ensuring excellent customer experience and client satisfaction.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $10
Additional Hour of Work
+$5
Extra Customer Support Assistance
(+ 1 Day)
+$10Frequently asked questions
About Sharon
Customer Care Specialist | Psychology Graduate | Email & Chat Support
Nairobi, Kenya - 7:17 am local time
Am a Customer Care Professional with a Bachelor of Arts in Psychology, passionate about delivering excellent customer experiences through empathy, clarity, and effective problem-solving. I also have hands-on experience working in a call center environment, handling customer communication, follow-ups, and difficult conversations professionally. My background in Psychology supports my ability to remain calm, empathetic, and solution-focused, deep understanding of customer behavior, emotional intelligence, and communication strategies that help de-escalate issues and build trust.
I help businesses improve their customer experience by:
Communicating clearly, politely, and professionally with customers.
Resolving complaints and sensitive issues calmly and efficiently.
Building strong customer relationships that encourage loyalty.
Representing brands positively across all communication channels.
Steps for completing your project
After purchasing the project, send requirements so Sharon can start the project.
Delivery time starts when Sharon receives requirements from you.
Sharon works on your project following the steps below.
Revisions may occur after the delivery date.
Client Sends Requirements
Client provides business details, support channels, tone, FAQs, guidelines, and any special instructions needed to start the project.
Analyze & Plan
I review the client’s requirements, understand their brand, and prepare response templates or workflow plans for approval.