You will get Customer Experience & Appointment Management for a Service-Based Business
Project details
Beyond responding to customer enquiries, I bring structure to the day-to-day operations that keep your business running smoothly.
In my work with The Braid Lounge, I handled bookings, customer enquiries, scheduling, and follow-ups, making sure clients were always updated and nothing got missed in the process. That kind of structure is what helps businesses stay organised and keep customers happy without added stress.
If you need someone who can manage customer communication while keeping things organised behind the scenes, I'd love to help.
In my work with The Braid Lounge, I handled bookings, customer enquiries, scheduling, and follow-ups, making sure clients were always updated and nothing got missed in the process. That kind of structure is what helps businesses stay organised and keep customers happy without added stress.
If you need someone who can manage customer communication while keeping things organised behind the scenes, I'd love to help.
Industry
Beauty & Cosmetics, Ecommerce, Education, Real Estate, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Zigwai Joy
Customer Support & Virtual Assistant | Email, Live Chat & CRM Support
Kaduna, Nigeria - 5:09 am local time
At The Braid Lounge, where I supported customer communication, appointment scheduling, and administrative operations, the business recorded 73 bookings worth $13,735 in Q1, compared to 62 bookings worth $10,635 in the previous quarter. By ensuring enquiries were handled promptly, appointments were managed efficiently, and clients received a seamless experience from first contact to booking, I contributed to an increase of nearly 30% in revenue and 18% in bookings quarter-over-quarter.
If you're a founder, CEO, or business owner looking to improve customer experience, strengthen client relationships, and free up your time to focus on growing your business, you're in the right place.
I'm Zigwai, and for over 4 years, I've worked in customer-facing and administrative roles, helping businesses deliver excellent customer experiences while staying organised behind the scenes. My background spans customer support, client success, administrative assistance, and business operations support.
At AllSchool, I worked closely with students throughout their journey on the platform—assisting with onboarding, resolving issues, answering enquiries, and ensuring they received timely support. That experience strengthened my ability to communicate clearly, solve problems efficiently, and create positive experiences that build trust and loyalty.
Here's how I can support your business:
✔ Email & Live Chat Support
✔ Customer Success & Client Onboarding
✔ CRM Management & Maintenance
✔ Inbox & Calendar Management
✔ Appointment Scheduling
✔ Lead Tracking & Follow-Up
✔ Data Entry & Database Management
✔ Internet Research
✔ Administrative Support
✔ Customer Retention & Relationship Management
I'm comfortable working with tools such as Zendesk, Salesforce, RingCentral, Calendly, Trello, Google Workspace, Microsoft Office, Slack, and Zoom, and I'm always quick to learn new systems and workflows.
What sets me apart is that I genuinely care about the experience your customers have with your business. Whether I'm responding to enquiries, managing client relationships, organising your CRM, or handling administrative tasks, I approach every task with professionalism, attention to detail, and a commitment to getting things done right.
My goal is simple: help you save time, provide exceptional support to your customers, and create smoother operations so you can focus on growing your business.
If that sounds like the kind of support you're looking for, I'd love to learn more about your business and discuss how I can help.
Send me a message, and let's get started.
Steps for completing your project
After purchasing the project, send requirements so Zigwai Joy can start the project.
Delivery time starts when Zigwai Joy receives requirements from you.
Zigwai Joy works on your project following the steps below.
Revisions may occur after the delivery date.
Project steps
Client purchases the project and sends requirements. You complete the project following the steps that you add here. Client reviews and approves your work, and you get paid.