You will get Customer Experience Specialist | Support, Engagement & Brand Growth
Project details
I provide professional customer support and customer experience management for growing businesses, helping you handle customer inquiries efficiently while improving satisfaction and retention. With over 6 years of experience, I manage email, live chat, and social media support with a focus on fast, clear, and consistent communication.
My service includes responding to customer messages, resolving common issues, handling complaints, tracking orders, and escalating complex cases when needed. I work with tools like Zendesk, Gorgias, Meta Business Suite, and similar CRMs, ensuring smooth workflow organization and accurate ticket management.
Beyond daily support, I also analyze customer feedback to identify recurring issues, support trends, and opportunities to improve your service or product experience. For Standard and Expert tiers, I provide weekly reports and insights to help improve customer satisfaction and reduce churn.
My approach is structured, reliable, and scalable. From basic support coverage to full customer experience management. I ensure your customers feel heard, supported, and valued, while you focus on growing your business.
My service includes responding to customer messages, resolving common issues, handling complaints, tracking orders, and escalating complex cases when needed. I work with tools like Zendesk, Gorgias, Meta Business Suite, and similar CRMs, ensuring smooth workflow organization and accurate ticket management.
Beyond daily support, I also analyze customer feedback to identify recurring issues, support trends, and opportunities to improve your service or product experience. For Standard and Expert tiers, I provide weekly reports and insights to help improve customer satisfaction and reduce churn.
My approach is structured, reliable, and scalable. From basic support coverage to full customer experience management. I ensure your customers feel heard, supported, and valued, while you focus on growing your business.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Financial Services, Logistics & Supply Chain Management, Retail & Wholesale, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$120
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 14 | 20 | 39 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
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sK
sean K.
Jul 30, 2022
hiring in 30 hours: Customer Service (Financial Triage), Collections & Renewals FULL TIME
About Selena
Customer Experience Specialist | Support, Engagement & Brand Growth
100%
Job Success
Kingston, Jamaica - 7:28 pm local time
I bring 6+ years of experience supporting customers across retail, finance, and tech, handling high volumes of email, live chat, and social media interactions with professionalism and efficiency. I don’t just respond to customers, I solve problems, improve their experience, and represent your brand the right way.
I also help businesses strengthen their customer experience by identifying target customers, understanding customer behavior, and tailoring support interactions to increase satisfaction and build long term loyalty. I focus on not just resolving issues, but improving the overall customer journey and identifying opportunities to enhance customer satisfaction and loyalty.
If you're starting a new business or looking to improve your customer support systems, I can help you create a strong, consistent brand experience from the very first interaction.
Here’s how I can support your business:
• Email & live chat support with fast, clear, and professional communication
• Social media customer support including DMs, comments, and reviews
• Order tracking, troubleshooting, and issue resolution
• Customer feedback analysis to improve products and services
• Basic task automation to improve efficiency and save time
• Data entry and administrative support using Microsoft Office (Word, Excel, PowerPoint)
• Canva design for customer facing content and simple brand visuals
I have experience using tools like Slack and I’m quick to learn new CRM and customer support platforms.
I’ve supported customers in mobile apps, e commerce, and financial services, helping teams stay organized while maintaining excellent customer satisfaction.
I’m detail oriented, adaptable, and comfortable working with multiple tools and systems. Available for both short term and long term projects.
If you need someone dependable who can support your customers and contribute to a better overall customer experience, send me a message. I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Selena can start the project.
Delivery time starts when Selena receives requirements from you.
Selena works on your project following the steps below.
Revisions may occur after the delivery date.
Project Discussion & Access
We’ll discuss your business, support needs, tools, and expectations. You’ll provide access to platforms (email, CRM, social media, etc.).
Setup & Familiarization
I’ll review your processes, FAQs, tone of voice, and workflows to ensure consistent and accurate support.