You will get Customer Experienced Lead - Providing Exceptional Customer Service
Top Rated
Project details
With 5+ years of customer service expertise, I excel at delivering top-notch support to drive satisfaction and retention. Achieving a 95% satisfaction rate, I've honed my skills in personalized solutions, proactive communication, and effective problem-solving. Let me leverage my experience to help your clients find your project and understand its unique features and benefits.
Purpose
BusinessIndustry
Arts & Design, Biotech, Business Services & Consulting, Data Analytics, Ecommerce, Energy, Fashion & Apparel, Gaming, Hardware & Electronics, Legal, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video ServicesLanguage
EnglishWhat's included $2,500
These options are included with the project scope.
$2,500
- Delivery Time 30 days
- Number of Hours of Work 120
- Scriptwriting
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25
14 reviews
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This project doesn't have any reviews.
NH
Nick H.
Apr 6, 2026
Productive.io Setup + Project & Team Management
LH
Lily H.
Dec 31, 2025
Executive Assistant to the CEO
Working with Mayra has been a truly reliable and supportive experience. She provided high-level administrative assistance to our founder, managing a complex calendar, coordinating meetings, and staying on top of day-to-day correspondence with professionalism and discretion.
Mayra is highly organized, proactive, and thoughtful in how she anticipates needs before they become issues. She is comfortable working across Google Workspace, Zoom, and ChatGPT, and consistently helped keep operations running smoothly behind the scenes. If you are looking for a dependable personal assistant who brings clarity, structure, and calm to a fast-moving executive environment, Mayra is an excellent choice.
Mayra is highly organized, proactive, and thoughtful in how she anticipates needs before they become issues. She is comfortable working across Google Workspace, Zoom, and ChatGPT, and consistently helped keep operations running smoothly behind the scenes. If you are looking for a dependable personal assistant who brings clarity, structure, and calm to a fast-moving executive environment, Mayra is an excellent choice.
PD
Paul D.
Sep 21, 2025
Customer success specialist - B2B SaaS - Enterprise
Mayra communicates well and is proactive. She is a great addition to the team. Thanks Mayra!
JH
Jared H.
Apr 30, 2025
Onboarding and Customer Success
Mayra is lovely to work with.
JG
James G.
Aug 14, 2024
Administrative assistant/light project management
About Mayra
Operations Manager | Head of Support | Customer Success | SaaS | EN/PT
100%
Job Success
Hortolandia, Brazil - 12:37 pm local time
I am the person who walks into a messy operation and makes it work. Not by talking about it, but by actually building the structure, the processes, and the systems that keep things moving, even when everything is changing quickly.
Over the past 7+ years, I have built support functions from zero, managed teams across the US, LATAM, UK, and Europe; coordinated directly with founders and C-suite, and served as the person who makes sure nothing falls through the cracks. I have done this at SaaS companies, tech platforms, and professional services firms, all fully distributed, all remote.
I am comfortable at every level. I can design a full escalation architecture and also jump in to handle a critical client situation the same day. I can write an executive report for the CEO and also coach a team member through a difficult ticket. That range is something I have built on purpose.
What I am good at:
Building operations from scratch: SLA frameworks, escalation paths, QA programs, SOPs
Leading and developing remote teams across time zones and cultures
Executive coordination: calendars, communications, reporting, keeping priorities clear
Customer success and onboarding that actually sticks
Using AI tools daily, Claude and ChatGPT, as real operational tools, not shortcuts
English C2, Portuguese native, Spanish professional
Tools I work in: Jira, Zendesk, Salesforce, Freshdesk, Intercom, Monday. com, Asana, Confluence, Google Workspace, Slack, Zapier, ClickUp
If what you need is someone who takes ownership, figures it out, and keeps things running, let us talk.
Steps for completing your project
After purchasing the project, send requirements so Mayra can start the project.
Delivery time starts when Mayra receives requirements from you.
Mayra works on your project following the steps below.
Revisions may occur after the delivery date.
First contact
Chat and understand your needs