You will get Customer Inbox Management for 30 Days: E-commerce brands, SaaS Companies
Top Rated
Top Rated
Project details
Is your support inbox out of control? Are customers waiting hours or even days for a reply? Every unanswered message is a lost sale and a damaged reputation.
With over 1,000 hours of customer support experience, a 100 percent Job Success Score and a Top Rated badge on Upwork, I know exactly how to turn a chaotic inbox into a smooth, professional operation that keeps your customers happy and coming back.
I specialize in managing customer support for e-commerce brands and SaaS companies using tools like Zendesk, Zoho, Salesforce, Freshdesk and Gmail. I handle everything from first response to full resolution so you never have to worry about your inbox again.
My clients typically see response times drop from hours to minutes, customer satisfaction scores above 95 percent, and zero backlog within the first week.
Done means: every ticket is resolved within your agreed response time, your CRM is updated daily, and you receive a full report of all activity at the end of each week.
With over 1,000 hours of customer support experience, a 100 percent Job Success Score and a Top Rated badge on Upwork, I know exactly how to turn a chaotic inbox into a smooth, professional operation that keeps your customers happy and coming back.
I specialize in managing customer support for e-commerce brands and SaaS companies using tools like Zendesk, Zoho, Salesforce, Freshdesk and Gmail. I handle everything from first response to full resolution so you never have to worry about your inbox again.
My clients typically see response times drop from hours to minutes, customer satisfaction scores above 95 percent, and zero backlog within the first week.
Done means: every ticket is resolved within your agreed response time, your CRM is updated daily, and you receive a full report of all activity at the end of each week.
Purpose
BusinessIndustry
Ecommerce, Education, Marketing & Advertising, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$600
|
Advanced
$1,100
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 30 days |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
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About Shabana
Virtual Assistant-Operations & CRM Specialist| Onboarding
100%
Job Success
Kolkata, India - 4:18 pm local time
⚡📡 High-performance internet & complete equipment
⌚🔐 Time zone flexibility & data security
Are you looking for a reliable professional who can manage customer operations, client onboarding, and internal coordination without sales pressure or targets?
I am a Customer Operations & Client Onboarding Specialist with over 10 years of experience supporting customers, managing CRM systems, and coordinating tasks across teams. I help businesses deliver a smooth, organized, and professional customer experience from onboarding to ongoing support.
My focus is process, communication, and operational efficiency — not upselling or revenue targets.
I have worked with global clients, startups, SaaS companies, agencies, and service-based businesses, handling customer communication, CRM updates, documentation, and issue resolution in a structured and proactive manner.
I specialize in:
Client onboarding & handover processes
Customer operations & support workflows
CRM management and documentation
SLA tracking and escalation handling
Cross-team coordination and follow-ups
I am comfortable working independently, following SOPs, and ensuring customers are informed, supported, and satisfied throughout their journey.
🔹 WHAT I CAN HELP YOU WITH.
Here’s how I add value to your business:
Client onboarding from Day 1 to Day 30
CRM setup, updates, and record management
Customer support ticket handling and follow-ups
SLA monitoring and escalation coordination
Clear customer communication and status updates
Internal coordination between teams
Process documentation and SOP creation
Administrative and operational support.
🔹 TOOLS & SYSTEMS
Zendesk
If your business needs structured onboarding, reliable customer handling, and smooth internal coordination — without sales pressure or constant follow-ups — I can help.
I specialize in customer operations and client onboarding, ensuring that customers are properly onboarded, informed, supported, and retained through clear processes and communication.
With 10+ years of experience, I have supported SaaS companies, agencies, startups, and service-based businesses by managing day-to-day customer operations and internal workflows so founders can focus on growth.
🔹 HOW I SUPPORT YOUR BUSINESS
I help you create a professional, organized customer experience from Day 1 onward:
✔ Client onboarding (Day 1–30)
✔ CRM setup, updates & customer records
✔ Customer support tickets & follow-ups
✔ SLA monitoring & escalation coordination
✔ Clear customer communication & status updates
✔ Internal coordination across teams
✔ SOPs, documentation & process improvement
✔ Administrative & operational support
My approach is process-driven, proactive, and detail-focused — not sales-oriented.
🔹 TOOLS & SYSTEMS I USE
Go High Level
Zendesk
Zoho CRM
Pipedrive
Email & ticket-based support systems
Google Workspace (Docs, Sheets, Drive)
Excel for tracking, reporting & audits.
🔹 WHO I WORK BEST WITH
✔ SaaS companies
✔ Agencies (marketing, tech, service-based)
✔ Startups needing structured operations
✔ Founders who want reliable customer handling
✔ Teams that value process, clarity, and accountability
🔹 WHY CLIENTS WORK WITH ME
Independent & self-managed
Strong documentation & follow-up habits
Time zone flexibility
High data security & confidentiality standards
Clear communication — no micromanagement needed
📩 Let’s Talk
If you need a dependable professional to manage customer operations and onboarding with clarity and structure, send a message with a brief overview of your needs.
📞 Discovery calls available.
Portfolio & process documentation shared on request.
⭐ If you're interested and think we're a good fit
📱 Drop a personalized message and let me know
☎️ When would be the best time for a discovery call?"
Warm Regards,
Shabana Khan.
Steps for completing your project
After purchasing the project, send requirements so Shabana can start the project.
Delivery time starts when Shabana receives requirements from you.
Shabana works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding (Day 1):
You share access to your inbox and support platform and I review your top customer issues and existing templates.
Setup (Day 2):
I create response templates, set up canned replies, organize ticket categories, and configure escalation rules.