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You will get Customer Onboarding Audit (Entry Offer)
Project details
Specialist contractor with 20+ years’ experience in problem-solving, change delivery, and improving onboarding through streamlined workflows and UX-led recommendations.
I focus on finding the highest-leverage fixes fast—reducing friction, clarifying next steps, and improving time-to-value—so teams can ship measurable onboarding improvements without heavy process overhead.
I focus on finding the highest-leverage fixes fast—reducing friction, clarifying next steps, and improving time-to-value—so teams can ship measurable onboarding improvements without heavy process overhead.
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$200
|
Standard
$450
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 10 days |
Number of Revisions | 1 | 2 | 0 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$30About Emma
CX Operations Consultant | Support Workflow (SaaS & AI workflows)
Felsham, United Kingdom - 12:20 am local time
Tickets fall through the cracks. Onboarding takes too long. No one can agree on the process because there isn't one. Your customers notice before you do.
I fix that.
I'm a Customer Experience Operations specialist with extensive experience transforming how support teams operate across SaaS, service businesses, and remote-first companies. I don't just identify problems, I build the workflows, knowledge systems, and operational frameworks that make them stop happening.
What I actually do:
→ Audit your end-to-end support operation and find where time and quality are leaking
→ Redesign workflows so your team stops firefighting and starts scaling
→ Build onboarding systems that get new agents productive faster
→ Create knowledge bases that reduce repeat questions and ticket volume
→ Integrate AI tools into support operations without disrupting your team
My background sits at the intersection of customer support, operational improvement, and cross-functional coordination. I've worked across support, sales, onboarding, and operations — which means I understand how a broken support system creates problems everywhere, not just in the queue.
If you're a founder, ops lead, or head of support who knows something is off but can't pinpoint exactly what that's exactly where I do my best work.
Currently offering a focused CX Operations Audit for new clients, a structured review of your support operation with a prioritised action plan delivered within 5 business days.
Let's talk about what's not working.
Steps for completing your project
After purchasing the project, send requirements so Emma can start the project.
Delivery time starts when Emma receives requirements from you.
Emma works on your project following the steps below.
Revisions may occur after the delivery date.
Method
Walkthrough - Current process Review - Identify friction points and areas to streamline Prioritisation - rank issues and drop of risks Recommendations - targeted improvements in priority order