You will get Customer Ops Audit + AI Automation to Reduce Support Tickets (Freshdesk)
Project details
Most support teams don’t have a people problem — they have a workflow problem.
I help businesses reduce support tickets and improve response times by fixing what’s broken inside Freshdesk itself — no external tools, no AI buzzwords, no hacks.
This service is a Customer Ops Audit + Automation setup, focused on:
High ticket volume
Repeated issues
Misrouting and slow responses
SLA breaches and manual work
I analyze your current Freshdesk setup (tickets, categories, SLAs, routing, rules), identify bottlenecks, and implement practical automations such as:
Smart ticket categorization
Auto-assignment based on priority and SLA
Time-based triggers
Macros and response templates
You’ll receive:
A clear audit of what’s causing ticket overload
Automations built natively inside Freshdesk
A short, actionable plan to scale support without hiring more agents
This is ideal for startups, SaaS teams, and businesses using Freshdesk that want fewer tickets, faster replies, and happier customers within days — not months.
I help businesses reduce support tickets and improve response times by fixing what’s broken inside Freshdesk itself — no external tools, no AI buzzwords, no hacks.
This service is a Customer Ops Audit + Automation setup, focused on:
High ticket volume
Repeated issues
Misrouting and slow responses
SLA breaches and manual work
I analyze your current Freshdesk setup (tickets, categories, SLAs, routing, rules), identify bottlenecks, and implement practical automations such as:
Smart ticket categorization
Auto-assignment based on priority and SLA
Time-based triggers
Macros and response templates
You’ll receive:
A clear audit of what’s causing ticket overload
Automations built natively inside Freshdesk
A short, actionable plan to scale support without hiring more agents
This is ideal for startups, SaaS teams, and businesses using Freshdesk that want fewer tickets, faster replies, and happier customers within days — not months.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$99
|
Standard
$249
|
Advanced
$499
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 10 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$49 - $149
Additional Revision
+$29
30-Min Strategy Call
(+ 1 Day)
+$39Frequently asked questions
About Vivek Manishkumar
Email & Chat Support | Customer & Tech Support Specialist
Bhavnagar, India - 3:30 pm local time
I currently manage support for a global telecom brand, handling high-ticket volumes with 90%+ CSAT. Now I help online businesses, SaaS founders, and ecommerce teams streamline their support, reduce ticket load, and improve customer satisfaction.
What I do best
Email & chat support → clear, professional, accurate communication
Ticket handling → SLAs, escalations, detailed documentation
Customer operations → CRM updates, workflow clean-up, categorization
Troubleshooting basics → login issues, account access, browser/device conflicts
Inbox management → daily coverage, follow-ups, zero missed messages
Why clients rely on me
Clear, neutral English (great for US/UK/EU customers)
Calm, structured support even with frustrated customers
Fast communication + consistent daily availability
Think like an owner — solve root causes, not just reply to tickets
Tools I’m fluent with
Freshdesk, Zendesk, Gorgias, Intercom, Gmail/Outlook, Shopify, WooCommerce, Microsoft 365, Google Workspace, Notion, Trello, Asana.
If you’re looking for dependable daily support or want to reduce support workload with better workflows, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Vivek Manishkumar can start the project.
Delivery time starts when Vivek Manishkumar receives requirements from you.
Vivek Manishkumar works on your project following the steps below.
Revisions may occur after the delivery date.
Review Freshdesk setup, ticket volume, categories, and SLAs.
Identify bottlenecks, repeated issues, misrouting, and SLA gaps.