You will get Customer Service & Admin Expert to Improve Operations & Satisfaction
Project details
• Customer Support: Managed customer inquiries, order tracking, and product returns via chat, phone, and email.
Provided real time support to ensure smooth transactions, addressing concerns quickly to maintain high satisfaction rates.
• Administrative Assistant for Retail Business: Handled daily sales report, data entry, and inventory management using Microsoft Excel and NetSuite Oracle. Updated discrepancies and supported audit reviews and accurate documentation.
• Technical Support for Media devices and Appliances: Assisted customers booking service appointments, troubleshooting connectivity issues, and setting up new devices. Offered step-by-step guidance, maintaining high resolution rates.
Provided real time support to ensure smooth transactions, addressing concerns quickly to maintain high satisfaction rates.
• Administrative Assistant for Retail Business: Handled daily sales report, data entry, and inventory management using Microsoft Excel and NetSuite Oracle. Updated discrepancies and supported audit reviews and accurate documentation.
• Technical Support for Media devices and Appliances: Assisted customers booking service appointments, troubleshooting connectivity issues, and setting up new devices. Offered step-by-step guidance, maintaining high resolution rates.
Purpose
PersonalIndustry
Beauty & Cosmetics, Construction, Data Analytics, Ecommerce, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Writing & PublishingLanguage
EnglishWhat's included $25
These options are included with the project scope.
$25
- Delivery Time 1 day
- Number of Hours of Work 8
- Basic Photo Editing
- Organize & Classify/Tag Files
- Formatting & Clean Up
- Project Management Support
- Travel Planning
Optional add-ons
You can add these on the next page.
Additional Revision
+$5
Additional Hour of Work
+$5About Rachel
A+ Virtual Assistant | Admin, Dispatch & Support
Santa Rita, Philippines - 3:10 pm local time
With 9 years of experience in customer service and operations support, I help businesses stay organized, responsive, and efficient. From handling customers to coordinating field teams, I make sure daily operations run smoothly behind the scenes.
✅ Customer Support Expert (Multi-Channel)
I manage chat, email, and phone support with professionalism and clarity.
Experience includes:
- Apple (via Teleperformance)
- 24/7 AI (via Sears Home Improvement)
- HVAC/Air Duct Cleaning service business
I handle inquiries, appointment scheduling, follow-ups, technical troubleshooting, and quote generation — always keeping customers informed and satisfied.
✅ Dispatch & Operations Coordination
I coordinate technician schedules, assign jobs based on urgency and location, adjust routes in real-time, and ensure smooth communication between clients and field teams.
I also manage:
- Invoicing & payment confirmations
- Service records & documentation
- CRM updates and tracking
✅ Organized & Tech-Savvy
Proficient in:
- Google Workspace
- Microsoft Office
- CRM Systems
- Canva (graphics & materials creation)
- Excel & Netsuite reporting
💡 What You Can Expect From Me:
✔ Calm under pressure
✔ Detail-oriented execution
✔ Clear communication
✔ Reliable follow-through
✔ Proactive problem-solving
✨ I don’t just complete tasks — I help improve workflow and customer experience.
If you're looking for a dependable Virtual Assistant who understands both customer service and backend operations, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Rachel can start the project.
Delivery time starts when Rachel receives requirements from you.
Rachel works on your project following the steps below.
Revisions may occur after the delivery date.
Top-Tier Customer Service & Admin Assistant / Problem Solver
Experienced in customer service and admin support with 9 years of expertise. Skilled in technical troubleshooting, data entry, appointment setting, and handling escalations. Proficient in CRM tools, Microsoft Excel, and managing tasks efficiently.