You will get Customer Service Agent Training – One-on-One Coaching in English/Spanish
Project details
I will deliver a live one-on-one customer service coaching session in English or Spanish, tailored to your agents role and skill level. With over a 9 year agents , I know how to help them improve soft skills , call flow and confidence. Whether you are onboarding new hires or upskilling existing staff , I will provide practical training and clear feedback to boots your team's performance . Perfect for sales, tech support retention and general customer service roles. Let's work together to create outstanding customer service.
Purpose
PersonalIndustry
Financial Services, Hardware & Electronics, Marketing & Advertising, Media & Entertainment, Music, Sports & Fitness, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$35
|
Advanced
$45
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Revisions | 2 | 3 | 4 |
Number of Hours of Work | 1 | 1 | 1 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
About Marlin
Customer services representative, supervisor and trainer
San Luis, Dominican Republic - 5:06 am local time
I've worked my way up from frontline agent to Training Leader, gaining deep insight into customer service, sales, technical support, and leadership development. I specialize in:
✅ Delivering training in both English and Spanish
✅ Designing onboarding programs and continuous development paths
✅ Coaching and mentoring agents to improve performance
✅ Quality assurance and feedback strategies
✅ Customer retention and call handling techniques
✅ Tools: Zendesk, CRM systems, Microsoft Office, Google Workspace
I can help businesses build high-performing customer service teams from scratch or improve existing ones. Whether you're a startup needing customer support structure, or an agency looking for skill your agents — I’ve got you covered.
Steps for completing your project
After purchasing the project, send requirements so Marlin can start the project.
Delivery time starts when Marlin receives requirements from you.
Marlin works on your project following the steps below.
Revisions may occur after the delivery date.
Review agent information and schedule session.
I will review the agents background and preferred language, then set and time for the coaching session .
Deliver live coaching session.
I will conduct a 45 to 60 minute session focused on improving soft skills, call flow and confidence.