You will get Customer Service and Email Support / Virtual Assistant
Project details
With over 5 years of experience in chat, email, and phone support, I bring professionalism, reliability, and a friendly approach to every interaction. I am a quick learner, adaptable to new systems, and committed to delivering top-notch customer service. My ability to handle diverse customer concerns efficiently ensures high satisfaction and retention for your business. Whether it's resolving issues, providing technical assistance, or enhancing the customer experience, I am here to support your success!
Language
EnglishWhat's included
| Service Tiers |
Starter
$1,000
|
Standard
$1,500
|
Advanced
$2,000
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 160 | 160 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
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HA
Heloise Marie A.
Feb 19, 2025
Experienced customer support agent for a fintech company (US hours)
He consistently acted upon feedback provided, demonstrating a strong work ethic and adaptability. He was also a dedicated team member, regularly working overtime to address high-risk issues and clear the queue.
About Hashim
Top-Rated Customer Support | 5+ Years | Zendesk, Shopify, Gorgias | US
Lahore Cantt, Pakistan - 12:02 pm local time
👋 Hi, I am Hashim, a highly experienced Customer Support Representative & Virtual Assistant with over 6 years of hands on experience supporting businesses across the US, UK, Australia, and the Philippines.
💼 I have successfully managed 3,600+ hours on Upwork alone, earning over $25,000 with consistent 5-star feedback. I specialize in chat, email, and phone support, order processing, and back-office tasks all tailored to boost customer satisfaction and retention.
🔹 What I Bring to Your Business:
✅ Live Chat, Email & Phone Support – Friendly, empathetic, and fast responses
✅ Order Processing & Fulfillment – Shopify, Odoo, and custom CRMs
✅ Zendesk, Gorgias, Intercom, Richpanel – Ticketing & helpdesk tools
✅ Refunds, Returns & Shipping Inquiries – Fast resolution to reduce churn
✅ CRM & Back Office Support – Salesforce, Odoo, Google Workspace, MS Office
✅ Professional Communication – Fluent English, clear writing, and active listening
🕒 Flexible Availability:
✅ I work in your time zone – US, UK, AUS, or any preferred hours
✅ Available for full-time, part-time, or ad-hoc support needs
🔹 Why Clients Love Working With Me:
⭐ “He consistently acted upon feedback… regularly working overtime to address high-risk issues…”
⭐ Long-term team player, takes ownership, adapts quickly, and puts customers first.
💬 Let’s work together to elevate your support experience and build loyal customers who keep coming back. I’m ready when you are!
Steps for completing your project
After purchasing the project, send requirements so Hashim can start the project.
Delivery time starts when Hashim receives requirements from you.
Hashim works on your project following the steps below.
Revisions may occur after the delivery date.
provide training and I will start working