You will get customer service and social media support for your business
Project details
Looking for a reliable Social Media Customer Support Specialist to help manage customer inquiries and maintain a positive brand reputation?
I provide professional customer support through Facebook, Instagram, WhatsApp Business, live chat, email, and other communication channels. With experience handling customer inquiries, complaints, escalations, and customer follow-ups, I help businesses improve customer satisfaction and build stronger relationships with their customers.
I am experienced in responding professionally to customer messages, resolving issues efficiently, and ensuring that every customer receives timely support. My background in customer service has helped me develop strong communication, problem-solving, and conflict-resolution skills.
Services include social media replies, customer inquiry management, email support, live chat support, complaint resolution, escalation handling, and customer follow-ups. Whether you run an e-commerce store, startup, agency, or growing business, I am committed to delivering professional, responsive, and customer-focused support that helps your business succeed.
I provide professional customer support through Facebook, Instagram, WhatsApp Business, live chat, email, and other communication channels. With experience handling customer inquiries, complaints, escalations, and customer follow-ups, I help businesses improve customer satisfaction and build stronger relationships with their customers.
I am experienced in responding professionally to customer messages, resolving issues efficiently, and ensuring that every customer receives timely support. My background in customer service has helped me develop strong communication, problem-solving, and conflict-resolution skills.
Services include social media replies, customer inquiry management, email support, live chat support, complaint resolution, escalation handling, and customer follow-ups. Whether you run an e-commerce store, startup, agency, or growing business, I am committed to delivering professional, responsive, and customer-focused support that helps your business succeed.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Marketing & Advertising, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional 25 Customer Messages
(+ 1 Day)
+$15
Priority Customer Support
+$20
WhatsApp Business Support
(+ 1 Day)
+$30Frequently asked questions
About Kylon
Customer Service & Tech Support | Customer Support Services
Nairobi, Kenya - 2:29 pm local time
Steps for completing your project
After purchasing the project, send requirements so Kylon can start the project.
Delivery time starts when Kylon receives requirements from you.
Kylon works on your project following the steps below.
Revisions may occur after the delivery date.
Review Business Requirements
Provide your business details and customer support expectations.I will review your business, support processes, FAQs, and communication guidelines to understand how best to assist your customers.
Manage Customer Interactions
Provide access to the required social media platforms.I will respond to customer inquiries, resolve issues, handle complaints, and maintain professional communication across your social media channels.