You will get Customer Service, Email & Chat Support, Admin & Virtual Assistance
Project details
Are you searching for a reliable and dedicated Virtual Assistant & Customer Support expert who truly values excellent service? You're in the right place! With over 6 years of experience in customer service, admin support, and client communication, I help businesses deliver outstanding customer experiences while ensuring backend operations run smoothly.
What makes me different? I don’t just complete tasks — I take ownership like a team member. I focus on building strong relationships with your customers, ensuring fast responses, and creating organized workflows so you can focus on growing your business.
Here’s what I offer:
✨ Professional customer support (Email, Chat, Social Media)
✨ Organized and proactive admin support
✨ Quick problem-solving and customer satisfaction
✨ Regular updates and smooth communication
✨ Tailored service to fit your business needs
Whether you're a startup, entrepreneur, or growing business, I’m here to lighten your workload and handle tasks with care and precision. Let’s work together to improve your customer service and daily operations — because your success is my goal!
What makes me different? I don’t just complete tasks — I take ownership like a team member. I focus on building strong relationships with your customers, ensuring fast responses, and creating organized workflows so you can focus on growing your business.
Here’s what I offer:
✨ Professional customer support (Email, Chat, Social Media)
✨ Organized and proactive admin support
✨ Quick problem-solving and customer satisfaction
✨ Regular updates and smooth communication
✨ Tailored service to fit your business needs
Whether you're a startup, entrepreneur, or growing business, I’m here to lighten your workload and handle tasks with care and precision. Let’s work together to improve your customer service and daily operations — because your success is my goal!
Purpose
BusinessIndustry
Cryptocurrency & Blockchain, Data Analytics, Engineering, Manufacturing & Storage, Medical & Pharmaceutical, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$16.66
|
Standard
$18
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$1Frequently asked questions
About Awais
Customer Service Manager | Virtual Assistant | Admin Support Specialis
Lahore, Pakistan - 12:39 am local time
👋 Hello and Welcome!
I’m a highly skilled Customer Service Manager and versatile Virtual Assistant with over 6 years of experience in customer support, administrative tasks, Shopify & Amazon store management, billing, and client relations.
I help business owners, CEOs, founders, and coaches manage daily operations, deliver excellent customer service, and streamline their processes — so they can focus on growing their business with confidence.
If you are looking for someone reliable, detail-oriented, and proactive, I’m ready to assist!
🌟 Services I Offer
✅ Customer Service & Support (Manager & Team Lead)
✅ Professional Email & Chat Support
✅ Phone Support (Inbound/Outbound)
✅ Virtual Assistance & Administrative Support
✅ Customer Inquiry Handling & Dispute Resolution
✅ Shopify, Amazon, Walmart, eBay Store Handling
✅ Client Relations & Follow-Ups
✅ Outreach via Email, Contact Forms, and Social Media (Instagram, TikTok, Facebook)
✅ Bookkeeping, Billing & Invoicing (QuickBooks, Xero)
✅ Financial Reports & Reconciliation
✅ Team Coordination, Quality Assurance, and Coaching
✅ Data Entry, Research & Documentation
✅ Third-Party App Integrations & CRM Management
🛠️ Tools & Platforms I Work With:
Customer Support & CRM: Zendesk, Gorgias, ClickUp, Salesforce, Keeping, Desk, Anydesk, Teamviewer
Communication Tools: Slack, Zoom, Skype, WhatsApp, Telegram, Microsoft Teams, Google Meet
Project Management: Trello, Podio, Notion, Airtable, Jotform
eCommerce Platforms: Amazon (Seller Central), Shopify, Walmart, eBay, Bol.com
Finance & Bookkeeping: QuickBooks (Online & Desktop), Xero, Stripe, Bill.com
Time Tracking Tools: Hubstaff, TimeDoctor, Clockify, Tymeshift
Others: Canva, Adobe Lightroom, Gyazo, Screencast, GoHighLevel, ChatGPT, Maestro, TechSmith
💡 Why Work With Me?
✨ Detail-Oriented & Organized — Always ensuring accuracy.
✨ Strong Communicator — Clear, professional, and friendly communication.
✨ Client-Focused — Dedicated to supporting your goals and success.
✨ Fast Learner & Tech-Savvy — Quick to adapt to new tools and processes.
✨ Reliable & Proactive — Taking initiative to deliver quality work.
✨ Leadership Skills — Team management, coaching, and client relationship handling.
A Bit About Me:
From school-level to daily life, communication has been my strength from an early age — and I bring that same passion to my professional work. I love supporting businesses behind the scenes and helping them grow smoothly and efficiently.
Thank you for visiting my profile — I’m excited to collaborate and contribute to your success!
Steps for completing your project
After purchasing the project, send requirements so Awais can start the project.
Delivery time starts when Awais receives requirements from you.
Awais works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Information
Review all provided details, tools, and client guidelines for smooth onboarding.
Setup & Communication
Set up required tools, and communication channels, and clarify expectations.