You will get customer service emails and chats professionally
Project details
You will get professional, fast, and customer-focused support that helps your business build trust and keep customers satisfied.
I specialize in customer service for e-commerce businesses, handling emails, chats, and customer inquiries with clarity and empathy. My goal is not just to respond, but to create a positive experience for every customer.
I can manage complaints, track orders, provide updates, and ensure smooth communication between you and your customers.
What makes me different is my attention to detail, my ability to stay calm in difficult situations, and my commitment to delivering high-quality support every time.
I work in both French and English and adapt easily to your brand tone and tools.
If you’re looking for someone reliable, responsive, and professional to take care of your customers, I’m here to help.
I specialize in customer service for e-commerce businesses, handling emails, chats, and customer inquiries with clarity and empathy. My goal is not just to respond, but to create a positive experience for every customer.
I can manage complaints, track orders, provide updates, and ensure smooth communication between you and your customers.
What makes me different is my attention to detail, my ability to stay calm in difficult situations, and my commitment to delivering high-quality support every time.
I work in both French and English and adapt easily to your brand tone and tools.
If you’re looking for someone reliable, responsive, and professional to take care of your customers, I’m here to help.
Purpose
PersonalLanguage
FrenchWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Live Chat Support
+$10Frequently asked questions
About Synthiche
Customer Service Specialist | E-commerce Support | French & English
Cotonou, Benin - 6:16 pm local time
Today, I support companies (especially in e-commerce) with managing their customer service:
✔ Responding to customers (messages, emails, calls)
✔ Handling complaints and disputes
✔ Order tracking and after-sales service
✔ Improving the customer experience
Trained and experienced in the field, I’ve developed an approach based on:
→ listening
→ responsiveness
→ and customer satisfaction
I mainly work with French-speaking companies, while also being able to communicate in English.
My goal is to help brands turn their customers into loyal customers.
I am open to opportunities (freelance, collaboration, contracts) in e-commerce customer service.
Steps for completing your project
After purchasing the project, send requirements so Synthiche can start the project.
Delivery time starts when Synthiche receives requirements from you.
Synthiche works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding your needs
I review your business, support requirements, and communication style to ensure I match your brand tone and expectations.
Customer support handling
I start responding to customer emails, chats, and inquiries in a professional, clear, and friendly manner.