You will get customer service in 5 languages EN, DE, PL, RU, UA 15 years of experience
Top Rated
Top Rated
Project details
1 hour of customer support in the following languages: EN, DE, PL, RU, UA.
15 years of experience in B2B as well as B2C environments.
Ability to work with templates as well as to find solutions.
Amazon and eBay compliance and A-Z cases and claims.
15 years of experience in B2B as well as B2C environments.
Ability to work with templates as well as to find solutions.
Amazon and eBay compliance and A-Z cases and claims.
Industry
Business, Consumer Goods, Ecommerce, Education, Health & Wellness, Hospitality & Tourism, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Real Estate, Retail & Wholesale, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included $20
These options are included with the project scope.
$20
- Delivery Time 1 day
- Management Duration (Days) 1
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
Frequently asked questions
4 reviews
(4)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
YG
Yevgen G.
Aug 17, 2022
mmonster / days, eBay Customer Service, October 2020
I've never seen such high customer satisfaction ratings from any other executive than you! Whatever you're doing is clearly working. Our team told me that you are incredibly empathetic and helpful. I believe that these qualities make you someone with whom people feel connected. Great job!
YG
Yevgen G.
Aug 17, 2022
Customer Service / Sales Management by CRW Autoteile, March 2021.
I could see that you have been working tirelessly day after day to assist our customers in navigating the new change. It makes me very proud to have such a dedicated team member working with us. Great work!
YG
Yevgen G.
Mar 27, 2021
Sales Manager / Customer Service (Chat) for OnlineShop (English/German/Russian). Online-Games theme.
MM
Mile M.
Jul 21, 2018
Translation from German to English and Russian language
About Pavlo
Multilingual All-rounder: G-Sheets|Query|Accounting|B2B Sales&Support
100%
Job Success
Kiev, Ukraine - 7:51 am local time
I am open for a chat or a call to hear about your goals and figure out how I can help.
In a nutshell, here is my professional story so far:
• 11 years at 3 international companies, from small teams to startups and bigger companies, working with the world's biggest corporations.
• Freelance since 2018, mainly long-term work in support, online shop management, executive assistance, and accounting in the Austrian/EU market.
Here are the recent services I've rendered:
• Financial database building and upkeep, LinkedIn and website data research and cleanup for HubSpot CRM uploads, creating financial dashboards, using QUERY and Google Sheets formulas.
• Accounting, reconciliation, preparing data and Google Drive files for monthly and yearly VAT reports, tracking payments, etc. Using the Google Suite, FILTER, LOOKUP formulas, and "IF" logic statements. I've implemented Apps Script (like JavaScript) for mass invoicing, personalized payment reminders, and Google Drive archiving automation.
• Executive assistance. Mainly using the Google Suite. Creating executive dashboards, partaking in meetings, and managing tasks. Doing research for sales and marketing, data cleanup, and data enrichment. Tools, among others: Apollo io, Asana, Discord and Hunter io.
• Shopify, eBay, and Amazon shop management; customer service and support, including customer satisfaction, and handling disputes for review management. Done with different communications systems: email with Greyhound, Outlook and Gmail, Freshdesk, Zendesk, VoIP, etc. Creating templates to hit the correct tone.
• B2B sales per e-mail, warm sales per phone, as well as in person. B2C automotive consultations. Tools: Autodoc, 7zap, other CRM and SaaS solutions used. Fluent language command in speech and writing thanks to professional use in business situations.
• Freight forwarding, dispatching, warehouse coordination, and logistics services. Handling CRM, TIR Carnet, and other customs documentation.
• Purchasing/procurement services in the EU and US markets.
I am:
• An experienced colleague and a humble team-supporting player.
• Always learning, able to understand how things work on the go, or to follow SOPs.
• Responsible, reasonable, dedicated to setting long-term goals and completing my role in full and on time.
• Open for client-facing or team onboarding roles, but rather averse to pushing hard sales or conflict.
• Though experienced in negotiations, I'd rather give insight from the background.
• Thriving and motivated to help others.
• Hardwired for problem-solving — churning out potential solutions and their implications and discovering possibilities.
• An analytical, critical thinker, seeing miscompliance and intuiting ways to use the rules and logic in your favor.
• Self-reliant, low-maintenance, comfortable going solo, ex micromanagement, yet accepting leadership and objective critique.
Having studied and lived in both Western and Eastern European countries, I feel at home in multicultural teams and have respect and understanding for different ways of working and thinking. Experiencing office and remote environments gave me an inside view of multiple company and business models, allowing me to onboard and adapt to new roles as quickly and effectively as possible, which leads to saving costs and efforts when starting new jobs.
Currently residing in the GMT+3 time zone and eager to read or hear about your project!
Steps for completing your project
After purchasing the project, send requirements so Pavlo can start the project.
Delivery time starts when Pavlo receives requirements from you.
Pavlo works on your project following the steps below.
Revisions may occur after the delivery date.
Introduction
The Client introduces the Project scope to the Freelancer.
Evaluation
The Freelancer evaluates the scope and the workload and accepts or denies.