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You will get Customer service in Arabic, French or English
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Project details
Are you looking for a dedicated and professional customer service representative who can seamlessly communicate with your clients in English, French, and Arabic?
With extensive experience in online stores, customer service apps, systems, and various marketplaces, I offer high quality customer support to help your business thrive.
What I Offer:
-Multilingual Support:
Fluent in English, French, and Native Arabic speaker.
Tailored communication to meet the cultural and linguistic needs of your diverse clientele.
-Comprehensive Customer Service:
Handling customer inquiries, complaints, and feedback.
Providing detailed product information and assistance.
Resolving issues efficiently to ensure customer satisfaction.
-Expertise in Various Platforms:
Proficient with major online store platforms (Shopify, WooCommerce, Magento, etc.).
Skilled in using customer service apps (Zendesk, Gorgias Freshdesk, Intercom, etc.).
Experienced with popular marketplaces (Fruugo, Worten, eBay, Cdon, etc.).
With Professional Communication, and Understanding of the Customers needs, your Business can move to the next level.
Feel free to contact me for more informations.
Kind regards
Issa!
With extensive experience in online stores, customer service apps, systems, and various marketplaces, I offer high quality customer support to help your business thrive.
What I Offer:
-Multilingual Support:
Fluent in English, French, and Native Arabic speaker.
Tailored communication to meet the cultural and linguistic needs of your diverse clientele.
-Comprehensive Customer Service:
Handling customer inquiries, complaints, and feedback.
Providing detailed product information and assistance.
Resolving issues efficiently to ensure customer satisfaction.
-Expertise in Various Platforms:
Proficient with major online store platforms (Shopify, WooCommerce, Magento, etc.).
Skilled in using customer service apps (Zendesk, Gorgias Freshdesk, Intercom, etc.).
Experienced with popular marketplaces (Fruugo, Worten, eBay, Cdon, etc.).
With Professional Communication, and Understanding of the Customers needs, your Business can move to the next level.
Feel free to contact me for more informations.
Kind regards
Issa!
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Food & Beverage, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$750
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 24 | 40 | 48 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4
6 reviews
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PS
PAOLO S.
Jun 13, 2025
Customer Service Representative
PS
PAOLO S.
Feb 1, 2025
Smart and skilled CSR for an E-Commerce brand
Issa is a great person, great values and always available. We decided to work with him in a very important project for our company so now, he is part of our team.
PP
Priyesh P.
Jul 25, 2024
Ecommerce order management - Shopify
Issa has completed several jobs with us now and all performed to a exceptional standard. He works independently and goes above and beyond what has been asked of him. He understood quickly how we work and what we wanted to achieve with each job, with our business in mind. It would be a pleasure to work with him again!
PP
Priyesh P.
Jul 18, 2024
Order system switchover - own website to Shopify
We have worked with Issa before and although this was a more niche job than the previous one, he still completed it to a high standard and did everything we required to ensure a smooth switchover from one system to another in a short period of time. It was crucial that details were not missed as we would not have access to such data again, but he has ensured that we have everything we need, and even went above and beyond what was asked by creating a separate colour-coded spreadsheet to easily track problem orders that require follow up. Wouldn't hesitate to hire him again.
SZ
Soufiane Z.
Jul 16, 2024
You will get Create Unique Products Descriptions
About Issa
Experienced Shopify Manager | E-commerce Specialist | Customer Service
100%
Job Success
Casablanca, Morocco - 7:42 pm local time
Passionate about leveraging my skills to add value to a dynamic team. Seeking opportunities in e-commerce management and customer service.
About Personality Traits And Skills
- Experience in training and leading a team
- Developed good time and people management skills through my varied previous roles
- Fast learner
- Conscientious and flexible
- Always put the needs of the business first, including looking for ways to increase sales and productivity, minimise errors, and provide a better service to clients.
- Work well both in a team and individually
- Calm under pressure, and can be relied on to perform high responsibility tasks efficiently and to a high standard
About Abilities Related To Ecommerce:
- order processing and management
- responding to customer queries
- raising disputes with suppliers and resolving problems with orders
- credit control
- training and leading the procurement team
- performing quality control checks on order processing
- data entry and product creation
- Proficient in use of Shopify, Monday, Gorgias, Zendesk, AliExpress, Dsers, as well as various e-commerce marketplaces including Amazon, ebay, Fruugo, Worten, OnBuy, CDON.
Professional Experience:
Customer Service Manager at VLANORIA STORE PTY LTD (Aug 2024): Managed French and English customer service, focusing on order processing to ensure seamless customer experiences.
Product Page Manager at IskaShop (2023 - 2024): Created compelling product pages in Arabic, managed supplier orders, and optimized listings for maximum engagement.
Shopify Admin at Formica GMBH (2023 - 2024): Developed luxury furniture product pages, coordinated with multiple suppliers, and handled order management while providing excellent customer service.
E-Commerce Specialist at BabylonProduct (2021 - 2023): Crafted high-quality pages for essential baby products and organized product collections for better customer navigation.
Marketplace Operations Manager at Tribalsensation LLC (2020 - 2024): Oversaw Shopify and marketplace operations, ensuring orders processing/fulfillment, listing quality and exceptional customer service.
Educational Background:
In Progress Salesforce administrator certificate, ALX Axademy)
Leadership and professional skills, ALX Academy (2024)
Bachelor of Paramedical Sciences, International Private Institute of Paramedical Sciences (2021-2022)
High School Diploma, Echarif Al Idrissi (2011-2012)
Key Skills:
-Proficient in MS Office, Google-sheets, Shopify and it’s related operational and management applications.
-Strong customer service and order processing and chargebacks skills
-Expertise in product uploading and catalog optimization
-Ability to manage supplier relationships effectively
-Excellent team management and coordination skills
-Creative and detail-oriented with a strong work ethic.
I am a quick learner who thrives under pressure and am committed to continuous improvement. Let’s connect and discuss how my dedication and expertise can contribute to your business's success!
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