You will get Customer service inbound and outbound support
Project details
Looking for a reliable, fluent, and professional customer service agent to handle your inbound or outbound communication?
I bring 10+ years of experience in BPO and client service roles, supporting U.S.-based clients in real estate, finance, and remote admin services. Ill professionally manage your customer interactions with clarity, empathy, and consistency.
Inbound call handling (voice, chat, or email)
Outbound follow-ups, lead qualification, or appointment setting
Email support and CRM ticket updates
Conflict resolution and service escalations
Available during U.S. hours (EST/CST shifts)
Tools I work with: Google Workspace, Freshdesk, Zendesk, Bitrix24, Trello, Podio, Excel
Let me help improve your customer experience and keep your communication organized and professional.
I bring 10+ years of experience in BPO and client service roles, supporting U.S.-based clients in real estate, finance, and remote admin services. Ill professionally manage your customer interactions with clarity, empathy, and consistency.
Inbound call handling (voice, chat, or email)
Outbound follow-ups, lead qualification, or appointment setting
Email support and CRM ticket updates
Conflict resolution and service escalations
Available during U.S. hours (EST/CST shifts)
Tools I work with: Google Workspace, Freshdesk, Zendesk, Bitrix24, Trello, Podio, Excel
Let me help improve your customer experience and keep your communication organized and professional.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Education, Fashion & Apparel, Financial Services, Food & Beverage, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Hours of Work 8
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Live Chat Support
(+ 1 Day)
+$20Frequently asked questions
About Imran
Virtual Assistant| Customer Service
Badarganj, Bangladesh - 7:40 pm local time
I bring extensive expertise in:
Customer Support
Telemarketing
Live Chat with Customers
Fulfilling Customer Inquiries
Ensuring Customer Satisfaction
Time Management
Quality Monitoring/Quality Assurance
Chat Support
Email Handling
MS Office Proficiency (Excel & Word)
Data Entry/Data Mining
About Me: With over 8 years of experience in the customer service industry, I have consistently delivered exceptional support and solutions. My career began in 2015, specializing in Merchant Cash Advance Lead Generation, and since then, I have taken on various roles, excelling in both individual and leadership capacities. Fluent in English and Bangla, I ensure effective communication with clients across diverse backgrounds.
Key Strengths:
Proven track record in managing client and vendor relationships, with extensive experience as a Virtual Assistant.
Expertise in streamlining operations, coaching teams, and implementing processes to improve efficiency.
Strong organizational skills, coupled with a friendly and professional demeanor.
Core Competencies: I thrive in fast-paced environments, focusing on improving customer satisfaction and operational excellence. I excel at analyzing situations, identifying areas for improvement, and implementing strategic solutions to drive success.
Why Choose Me:
Extensive experience in customer service and call center operations since 2015.
Proven leadership in roles like Operation Team Lead, managing and mentoring teams for optimal performance.
Proficiency in CRM tools like Centricity, Vici Dialer, and Property Preservation Wizard (PPW), ensuring efficient data management.
Exceptional communication skills in English and Bangla, ensuring seamless customer interactions.
I am committed to bringing my dedication and expertise to your team. Let's work together to achieve outstanding results!
Steps for completing your project
After purchasing the project, send requirements so Imran can start the project.
Delivery time starts when Imran receives requirements from you.
Imran works on your project following the steps below.
Revisions may occur after the delivery date.
I will review your business goals, support channels, and existing processes
Set up or access the CRM or VoIP platform, review any scripts or FAQs provided, and begin preparing to handle live customer inquiries based on your instructions.