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You will get Customer Service – Live Chat, Email & Phone Support for Businesses
Project details
Need a reliable virtual agent to handle your daily customer communication?
I offer responsive, friendly, and organized support across:
💬 What I Cover:
Live chat handling (websites, apps, etc.)
Email responses, ticketing, and follow-ups
Inbound call support (VOIP or app-based)
Order updates, basic tech troubleshooting
CRM updates and daily support reports
Tools I Work With:
Zendesk, Zoho, Freshdesk, Crisp, Intercom, Gorgias, Tawk.to, HubSpot, WhatsApp Business
Whether you run a Shopify store, SaaS platform, or service agency — I can help reduce churn, boost trust, and scale your support.
🌟 What Sets Me Apart:
I provide human-first support that’s prompt, professional, and always aligned with your brand voice — helping you turn customers into loyal fans.
I offer responsive, friendly, and organized support across:
💬 What I Cover:
Live chat handling (websites, apps, etc.)
Email responses, ticketing, and follow-ups
Inbound call support (VOIP or app-based)
Order updates, basic tech troubleshooting
CRM updates and daily support reports
Tools I Work With:
Zendesk, Zoho, Freshdesk, Crisp, Intercom, Gorgias, Tawk.to, HubSpot, WhatsApp Business
Whether you run a Shopify store, SaaS platform, or service agency — I can help reduce churn, boost trust, and scale your support.
🌟 What Sets Me Apart:
I provide human-first support that’s prompt, professional, and always aligned with your brand voice — helping you turn customers into loyal fans.
What's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 2 days |
Number of Revisions | 0 | 1 | 3 |
About Muhammad
Security Guard Dispatch & PSW Scheduling | Bilingual Remote Ops Team
Nowshera Cantonment, Pakistan - 10:23 pm local time
I lead Rent A Skill, a registered remote-staffing agency (US & Pakistan) providing 24/7 guard dispatch, PSW/caregiver scheduling, and bilingual coordination to security firms and home-care providers across the US, UK, and Canada. With 7+ years running virtual operations — including building and managing a 30-agent remote team — I keep your coverage tight, your shifts filled, and your clients informed around the clock.
SECURITY GUARD DISPATCH & MONITORING
Guard scheduling, duty confirmations, no-show backfill, and live 24/7 site coverage. Daily hands-on experience with Trackforce, Silvertrac, and OnGuard for tour tracking and incident reporting.
HEALTHCARE PSW & CAREGIVER SCHEDULING
Full-cycle PSW and caregiver scheduling, shift coordination, and roster management using AlayaCare, ClearCare, and ShiftCare. Sourcing, onboarding, and compliance-aware records for home-care teams.
FIELD SERVICE & TAXI DISPATCH
Real-time dispatch and route coordination using iCabbi, Limo Anywhere, and Gazoop for transport and field-service operations.
BILINGUAL CLIENT SUPPORT & CRM
Inbound/outbound calls, live chat, email, and ticketing in Zendesk, HubSpot, and Zoho CRM. Fluent English, Urdu, and Pashto — a real advantage for North American clients serving diverse communities.
WHY CLIENTS KEEP US ON RETAINER
- A managed team, not a single freelancer, so coverage never depends on one person
- 24/7 availability aligned to your timezone
- Proven operations leadership across security, healthcare, and dispatch
- Trilingual communication and documented, repeatable processes
If you run a security, home-care, or transport operation and need reliable dispatch, scheduling, and coordination handled by a dependable team, send me a message. Tell me your coverage gaps and the software you use, and I'll show you exactly how we would run it.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Client shares platform access and preferred hours
I handle all assigned channels professionally