You will get Customer Service, Live Chat Support For Ecommerce, | SaaS | Tech Startups
Project details
I help tech startups, SaaS companies, and e-commerce brands achieve faster response times, higher customer satisfaction, and frictionless support operations through multi-channel support, workflow optimization, and CRM management.
Customer Support (Email, Chat, Voice): Fast, accurate responses that boost satisfaction and reduce ticket backlog.
• CRM Setup & Support (Zendesk, Finacle, Zoho, Monday): Clean documentation, tagging systems, and automated workflows.
• Customer Issue Resolution: Investigating issues and resolving them with clear communication and minimal escalations.
• Knowledge Base Creation: SOPs, help articles, and customer guides that reduce ticket volume and improve self-service.
• Customer Onboarding & Retention Support: Smooth onboarding, helpful tutorials, and proactive communication.
• Support Team Coordination: Organizing workflows, reporting KPIs, and ensuring documentation accuracy.
• Reduced average response time from 4 hours to 45 minutes by optimizing multi-channel workflows.
• Cut new customer support tickets by 28% through improved onboarding materials.
• Increased customer satisfaction scores by 27% through structured problem-solving and follow-ups.
Customer Support (Email, Chat, Voice): Fast, accurate responses that boost satisfaction and reduce ticket backlog.
• CRM Setup & Support (Zendesk, Finacle, Zoho, Monday): Clean documentation, tagging systems, and automated workflows.
• Customer Issue Resolution: Investigating issues and resolving them with clear communication and minimal escalations.
• Knowledge Base Creation: SOPs, help articles, and customer guides that reduce ticket volume and improve self-service.
• Customer Onboarding & Retention Support: Smooth onboarding, helpful tutorials, and proactive communication.
• Support Team Coordination: Organizing workflows, reporting KPIs, and ensuring documentation accuracy.
• Reduced average response time from 4 hours to 45 minutes by optimizing multi-channel workflows.
• Cut new customer support tickets by 28% through improved onboarding materials.
• Increased customer satisfaction scores by 27% through structured problem-solving and follow-ups.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Engineering, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$150
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 2 days | 40 days | 28 days |
Number of Hours of Work | 16 | 40 | 200 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Queen
Customer Support Specialist | Chat, Email & Phone Support
Oshodi, Nigeria - 9:48 pm local time
Key skills and expertise:
Customer Support & Customer Service: Handle high-volume inquiries with professionalism and efficiency.
Omnichannel Support: Email Support, Chat Support, Phone Support, and Social Media Support.
Ticketing Systems & CRM Management: Accurate documentation, SLA compliance, and escalation management.
Knowledge Base & SOP Creation: Streamlines processes, reduces ticket volume, and improves self-service.
Problem-Solving & Communication: Clear, customer-focused communication across all channels.
Proven results:
Cut response time from 4 hours to 45 minutes
Increased FCR by 42%
Reduced new tickets by 28% with improved knowledge base and onboarding
Achieved 95% CRM documentation accuracy, cutting complaints by 31%
Resolved 93% of escalations without executive involvement
Boosted CSAT scores by 27%
I am detail-oriented, proactive, and results-driven. If you need a Customer Support Specialist, Helpdesk Agent, or Customer Service Expert who can improve CSAT, FCR, and ticket resolution, send me a message or invite me to your job.
Steps for completing your project
After purchasing the project, send requirements so Queen can start the project.
Delivery time starts when Queen receives requirements from you.
Queen works on your project following the steps below.
Revisions may occur after the delivery date.
Client provides necessary details, including business overview.
Handle customer inquiries, provide updates, and deliver a final project summary.