You will get Customer Service Quality Audit and Improvement Training
Project details
I will audit your customer service interactions for service quality, analyze the audit findings, and then compile a report that includes findings and recommendations. In addition to support quality recommendations, this report will include any insights found during the audit such as systems and product enhancements you can make to improve your customer's experience.
Based on the audit findings, I will develop a customer service resource, tailored to your company, team, and customer sentiments. If you opt for live training, I will prepare and deliver a live training to address some of your greatest opportunities. If you opt for additional coaching, I will meet with your support team and deliver 3 hours of real-time, coaching to help integrate the training.
Please note: The prices reflect businesses that handle less than 1000 contacts/month. A contact is an inbound or outbound contact (call, email, chat, text, dm, etc) even if the contact was not completed (missed, dropped, no response, etc). If you handle more than 1000 contacts/month, please select the appropriate add-on to ensure I'm able to audit a representative sample. Failure to do so could result in skewed insights.
Based on the audit findings, I will develop a customer service resource, tailored to your company, team, and customer sentiments. If you opt for live training, I will prepare and deliver a live training to address some of your greatest opportunities. If you opt for additional coaching, I will meet with your support team and deliver 3 hours of real-time, coaching to help integrate the training.
Please note: The prices reflect businesses that handle less than 1000 contacts/month. A contact is an inbound or outbound contact (call, email, chat, text, dm, etc) even if the contact was not completed (missed, dropped, no response, etc). If you handle more than 1000 contacts/month, please select the appropriate add-on to ensure I'm able to audit a representative sample. Failure to do so could result in skewed insights.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$3,000
|
Standard
$4,500
|
Advanced
$5,000
|
|---|---|---|---|
| Delivery Time | 18 days | 25 days | 30 days |
Number of Revisions | 2 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$750 - $1,500
Business with 1000-2000 contacts per month
(+ 3 Days)
+$1,050
Businesses with 2000-3000 contacts per month
(+ 6 Days)
+$2,100
Businesses with 3000-4000 contacts per month
(+ 9 Days)
+$3,150Frequently asked questions
About Ruby
Operations and Customer Experience Strategist
Oakland, United States - 7:59 am local time
As founder of Blueprint CX, I specialize in helping small businesses, startups, and corporate Support Operations teams in navigating these challenges and enhancing their customer experience. I recognize the foundational importance of operations and customer experience for businesses. So I support clients in forging strong, loyal, customer relationships and eliminating unnecessary work, so that they dedicate their time to the most impactful tasks. By scaling thoughtfully, we can grow intentionally.
I’m a data-driven Customer Experience Strategist and servant Operations Leader with over a decade of expertise in customer service. As one of the earliest operations employees of a hyper-growth startup, I've played pivotal roles in shaping, optimizing, and scaling various operational functions and contact center departments. I'm a fierce advocate for the Voice of the Customer and am passionate about crafting exceptional customer journeys by improving product quality and customer service excellence. Identifying, advocating for, and strategizing on enhancing customer experiences have been some of the most rewarding aspects of my journey.
Whether you're looking for a consultant to address your pain points, enhance customer experiences, or explore potential collaborations, or are seeking an experienced professional to join your team, I'm open to exploring opportunities. Let's connect and discuss how we can work together to achieve your goals!
Steps for completing your project
After purchasing the project, send requirements so Ruby can start the project.
Delivery time starts when Ruby receives requirements from you.
Ruby works on your project following the steps below.
Revisions may occur after the delivery date.
Review submitted requirements and ask questions
To ensure an accurate understanding of the business and support function, I'll review the information submitted and ask questions needed for clarification. This should take no longer than 2 days to complete or it will result in a delay of delivery.
Audit and analysis
Audit of customer interactions is performed and analyzed