You will get Customer Service Representative for Your DTC/Ecom Brand | Shopify & Gorgias
Project details
If you're a fast-growing DTC brand dealing with frustrated customers, lost sales, and an overwhelmed team, I can help. I’m a Gorgias Certified customer support agent helping DTC brands get delighted customers, stop losing sales, and reduce support workload.
How I can help:
• Delight your customers with fast responses. I’ll measure FRT/RT using Statistics, and improve them by routing and automation using Macros and Rules.
• You won't lose sales. Your customers will feel valued because I always maintain a friendly, solution-oriented, and on-brand tone of voice.
• Reduce support workload. I'll independently and efficiently resolve your high volume of daily support tickets by automating tasks using Macros and AI Agent.
My skills:
• I’m a Gorgias Certified agent skilled in delivering customer service using CX fundamentals (discovery, speed, efficiency, delight, profit)
• I’m skilled in Shopify. I can handle shipping/returns/exchanges/refunds/product inquiries by using orders, customers, products, policies.
• I’m proficient in written English and effective communication.
Ready to elevate your customer service? Message me on Upwork today and I’ll solve customer service for you.
How I can help:
• Delight your customers with fast responses. I’ll measure FRT/RT using Statistics, and improve them by routing and automation using Macros and Rules.
• You won't lose sales. Your customers will feel valued because I always maintain a friendly, solution-oriented, and on-brand tone of voice.
• Reduce support workload. I'll independently and efficiently resolve your high volume of daily support tickets by automating tasks using Macros and AI Agent.
My skills:
• I’m a Gorgias Certified agent skilled in delivering customer service using CX fundamentals (discovery, speed, efficiency, delight, profit)
• I’m skilled in Shopify. I can handle shipping/returns/exchanges/refunds/product inquiries by using orders, customers, products, policies.
• I’m proficient in written English and effective communication.
Ready to elevate your customer service? Message me on Upwork today and I’ll solve customer service for you.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$800
|
Advanced
$1,120
|
|---|---|---|---|
| Delivery Time | 5 days | 20 days | 28 days |
Number of Hours of Work | 40 | 160 | 224 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
2 reviews
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NS
Nabbil Ahmed S.
May 16, 2024
Shopify Store Design
He is an amazing freelancer overall! We managed to communicate well, set clear outcomes, and delivery. He provided me with top-notch work and went above and beyond to make sure everything went well! Will definitely hire again.
OS
Omar S.
Feb 27, 2024
Shop Pay on Replo Product Page - code in the pdp banner
huge pleasure to work with Nafio! He's an expert developer and very professional! I cant recommend him enough!
About Nafio
Shopify Developer
Dhaka, Bangladesh - 7:09 pm local time
My Services:
● Store design and development
● Product and collection setup
● Theme customization
● App integration
● Store settings configuration
● Troubleshooting and bug fixing
My Skills:
● HTML
● CSS
● JavaScript
● Liquid
Steps for completing your project
After purchasing the project, send requirements so Nafio can start the project.
Delivery time starts when Nafio receives requirements from you.
Nafio works on your project following the steps below.
Revisions may occur after the delivery date.
Daily Customer Support Operation
At the start of daily shift, I'll login to Gorgias and Shopify Admin. Then I'll provide customer service for 8hr/day during your timezone. At the end of daily shift, I'll logout of Gorgias and Shopify Admin.
Progress Report
I’ll provide weekly and monthly progress report of key metrics. Support performance metrics: CSAT, FRT, and RT. Agent performance metrics: online time, tickets replied, tickets replied per hour, and closed tickets.