You will get Customer Service | Resolve Issues & Delight Your Customers | Email, &Chat .
Project details
My customer service Project Catalog listing offers more than just quick replies; it provides a strategic approach to customer engagement. I prioritize understanding your brand and target audience to deliver personalized, helpful support that builds customer loyalty and drives business growth. My focus is on proactive problem-solving and continuous improvement, ensuring your customers receive exceptional service that reflects positively on your brand. I'm not just answering questions; I'm building relationships.
Purpose
BusinessIndustry
Audio Services, Education, Government & Public Sector, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Revisions | 2 | 3 | 4 |
Number of Hours of Work | 10 | 30 | 75 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $20
Additional Revision
+$20
Additional Hour of Work
+$30Frequently asked questions
About Maduabuchi
HIPAA-Compliant Medical Virtual Assistant
Port Harcourt, Nigeria - 10:51 am local time
If you're a healthcare provider spending more time on admin work than actually seeing patients, I'm here to change that.
I'm Lilian, a HIPAA-certified healthcare virtual assistant with a background in health science. I support private practices, telehealth providers, mental health clinics, home health agencies, and solo providers who need reliable, detail-oriented administrative support they can count on without micromanaging.
I understand that in healthcare, accuracy, confidentiality, and responsiveness aren't optional. A missed referral, a scheduling gap, or a delayed patient follow-up has real consequences. That's why I treat every task with the level of care it deserves.
Here is what I can take off your plate:
🗓 Patient Scheduling, Appointment Coordination & Calendar Management
📋 Medical Records Management & EHR/EMR Data Entry
📞 Patient Communication, Follow-Ups & Care Coordination
🔄 Referral Coordination & Order Tracking
✅ Insurance Verification & Prior Authorization Support
📬 Inbox Management & Provider Administrative Support
🔒 HIPAA-Compliant Handling of PHI & Patient Documentation
💬 Virtual Front Desk & Patient Intake Support
🩺 Telehealth & Mental Health Practice Administrative Support
📊 Data Entry, Chart Preparation & Documentation
Tools I work with:
Google Workspace · Microsoft Teams · Outlook · Zoom · Slack · Trello · Asana · Notion · HubSpot CRM · GoHighLevel · Zendesk · Zoho
EMR/EHR Systems:
I am currently advancing my proficiency in EHR/EMR systems, including eClinicalWorks, Practice Fusion, Athena Health, DrChrono, Tebra, and Liquid EMR, as part of my ongoing healthcare VA training.
I work with solo doctors, private practices, telehealth providers, therapists, mental health clinics, and home health agencies — anyone who needs a dependable person in their corner keeping operations organized and patients feeling well taken care of.
Here is what working with me looks like in practice: you send me a task, I handle it accurately and on time, I keep you updated without you having to chase me, and I flag anything important before it becomes a problem. I bring strong medical terminology knowledge, professional English communication, and genuine care for patient well-being to everything I do.
I'm friendly, energetic, and easy to work with. I take confidentiality seriously, communicate clearly, and genuinely enjoy the work I do.
If that sounds like the right fit for your practice, let's talk.
📩 Here is how to get started:
➊ Send me a message on Upwork
➋ We have a quick 15-minute discovery call
➌ I get to work so you can focus on your patients
Steps for completing your project
After purchasing the project, send requirements so Maduabuchi can start the project.
Delivery time starts when Maduabuchi receives requirements from you.
Maduabuchi works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and Information Gathering
I'll start with a detailed discussion to understand your specific needs, target audience, brand voice, and customer service goals. I'll also collect any existing materials like FAQs, product information, or customer service guidelines.