You will get Customer Service & Sales Specialist | Retention & Appointment Setting
Project details
From handling high-volume inquiries to coordinating appointments and processing transactions, I ensure every interaction is seamless, professional, and leaves a lasting impression. I thrive in fast-paced environments and am always looking for ways to optimize processes and enhance customer experiences.
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Gaming, Lifestyle, Media & Entertainment, Nonprofit, Real Estate, Religion & Spirituality, Sports & Fitness, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$18
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Outbound Calls | 150 | 200 | 300 |
Number of Email Sends | 13 | 25 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Lead List | - | - | - |
About Roshel
Experienced Customer Engagement Professional
Half Way Tree, Jamaica - 3:05 am local time
I have supported customers through phone, email, and live chat, handling 40–100 customer interactions per day while maintaining high quality standards and strong customer satisfaction.
Services I Offer
• Customer Service & Customer Support
• Email and Live Chat Support
• Inbound and Outbound Calls
• Appointment Setting
• Customer Retention & Win-Back Campaigns
• Order Processing & Order Tracking
• Billing and Payment Support
• Complaint Resolution
• Technical Support
• Virtual Assistance
Tools I Use
• Zendesk
• Salesforce
• HubSpot
• Gorgias
• Intercom
• Five9
•AirCall
• Shopify
• Google Workspace
• Microsoft Office
• Slack
• Asana
Relevant Experience
I have worked with companies such as Startek Jamaica, ModSquad, Iwinback/Lexical, and Connempathy, where I provided high-volume support, retention services, appointment setting, and sales recovery.
Key Achievements
• Managed 40–100 customer interactions daily
• Conducted 40–60 outbound calls per day, up to 100 during peak periods
• Scheduled 2–6 appointments daily
• Re-engaged inactive customers and reduced cancellations
• Maintained detailed CRM records and follow-ups
Why Clients Hire Me
•Excellent written and spoken English
• Professional and empathetic communication
• Strong objection-handling and sales skills
• Highly organized and detail-oriented
• Reliable remote setup with dual laptops, backup internet, and backup power
• Quick learner who adapts easily to new tools and processes
If you're looking for a dependable Customer Support Specialist who can provide outstanding service and help grow your business, I’d love to work with you. Let’s discuss how I can support your team and contribute to your success.
Steps for completing your project
After purchasing the project, send requirements so Roshel can start the project.
Delivery time starts when Roshel receives requirements from you.
Roshel works on your project following the steps below.
Revisions may occur after the delivery date.
Actively Showing up for scheduled work.