You will get Customer Service/Support Agent for Customer Satisfaction
Project details
I am here to help you grow your business by providing excellent customer support. I provide Top-notch live chat support, email support, and online store support. I can make your customers super happy.
I can assist you with any of the below:
• General customer support queries (Live chat, email, Facebook, Instagram, Zendesk)
• Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
• Respond to customer support queries by email and other ticketing tools
I will highly appreciate that if you contact me before placing the order + you can contact us 24/7.
Overall Customer Support was included in the project.
I can assist you with any of the below:
• General customer support queries (Live chat, email, Facebook, Instagram, Zendesk)
• Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
• Respond to customer support queries by email and other ticketing tools
I will highly appreciate that if you contact me before placing the order + you can contact us 24/7.
Overall Customer Support was included in the project.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Media & Entertainment, Photography, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$130
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
Need another Agent
+$6Frequently asked questions
20 reviews
(14)
(5)
(0)
(1)
(0)
This project doesn't have any reviews.
SF
Sohial F.
Jun 2, 2025
Executive Virtual Assistant with Tech Background
I have to prematurely terminate Abu's contract. Before hiring Abu, he was very persistant in messaging me for work. I had some reservations about the significant time difference as well as that my budget was below Abu's rate, but he was very persistant and confident that he needs work so we decided to give it a go. I always try to give the public a good impression of the freelancer by first acknowledging their positive traits before pointing out their deficiencies. Abu's quality of work, performance and speed was really great. Very quick to learn and he finished tasks as expected.
However, the main issue I had with Abu was his unreliable attendance and inconsistent start times and communication. In the very first week of our contract which was for daily work 5 days a week, Abu missed and was absent 2.5 of those days citing he was ill. Although this is a very valid reason, what didn't help build the trust and foundation, was that he was very bad at communicating this to me. He went a full day without any notice of him being ill even though he mentioned the day before that he would definitely be ok to work. His complete silence was indeed frustrating.
He promised this will not happen again, and unfortunately today (Monday 6th May), he has not checked in to work, has not responded to my messages or call, so it is very unfortunate that I have to end his contract because I literally have no idea where he is nor a message of notice if his still ill or an emergency etc. I could understand if this was the first time this happened, but after multiple failed communications and absence, we cannot move our fast pace work with this much unreliability. Good luck to you Abu.
However, the main issue I had with Abu was his unreliable attendance and inconsistent start times and communication. In the very first week of our contract which was for daily work 5 days a week, Abu missed and was absent 2.5 of those days citing he was ill. Although this is a very valid reason, what didn't help build the trust and foundation, was that he was very bad at communicating this to me. He went a full day without any notice of him being ill even though he mentioned the day before that he would definitely be ok to work. His complete silence was indeed frustrating.
He promised this will not happen again, and unfortunately today (Monday 6th May), he has not checked in to work, has not responded to my messages or call, so it is very unfortunate that I have to end his contract because I literally have no idea where he is nor a message of notice if his still ill or an emergency etc. I could understand if this was the first time this happened, but after multiple failed communications and absence, we cannot move our fast pace work with this much unreliability. Good luck to you Abu.
ca
custom a.
May 10, 2025
Post and setup a document to accept an electronic signature
everything good
AG
Allan G.
May 9, 2025
Administrative Specialist
We let him go long ago because we couldn't use any of his work, -others on our team had to redo it. He has constantly harassed not just our company, but he also had apparently violated our confidentiality and IP, and Upwork's confidentiality and IP requirements -As we learned he kept company documents and contacts. He contacted some of our customers and partners, he threatened them, and made baseless Libel (False, damaging statements) claims against us, which we are now pursuing him legally for.
RP
Robert P.
Dec 16, 2024
Customer Service Phone Support
LH
Lori H.
Nov 5, 2024
Become the Digital Right Hand to a Busy Business Woman!
Quick and responsive good work
About Abu bakar
eCom & Operations | Shopify & Integration Expert Zapier, Make.com, n8n
76%
Job Success
Lahore, Pakistan - 12:47 pm local time
💎 Best Quality | 🏆 Quick Job Completion | 💎 Proactive & Error-Free | ⚡ Fast & Reliable
🏪 eCommerce & Operations Expert | Shopify, Automation & AI Integration
I am a highly skilled eCommerce & Operations Manager with expertise in Shopify management, automation, and AI-driven integrations. With 5+ years of experience, I have helped businesses streamline their operations, enhance customer service, and automate workflows using Zapier, Make.com, and n8n.
🔥 What I Offer:
✅ Shopify Store Management – Product listings, pricing updates, order processing
✅ Automation & AI Integration – Streamlining workflows using Zapier, Make.com, n8n
✅ Customer Support Excellence – Live chat, email support, refunds & chargebacks
✅ CRM & Helpdesk Expertise – Zendesk, HelpScout, Salesforce, Zoho, Copper
✅ Project Management – Trello, Asana, ClickUp, Microsoft Planner
✅ Website Development & Management – Shopify, WordPress, Wix, GoDaddy
🌟 Why Work With Me?
✔️ Detail-Oriented – I ensure accuracy and efficiency in every task
✔️ Tech-Savvy – Quick to learn new tools and platforms
✔️ Fast & Reliable – Responsive communication with a fast internet connection
✔️ Problem Solver – Skilled in troubleshooting and optimizing workflows
I have worked with global clients, including UberEats, VOI Scooter, and several international businesses, providing top-notch support and automation solutions.
💬 Let’s Connect! I’m excited to help scale your business with smart automation and seamless operations.
Steps for completing your project
After purchasing the project, send requirements so Abu bakar can start the project.
Delivery time starts when Abu bakar receives requirements from you.
Abu bakar works on your project following the steps below.
Revisions may occur after the delivery date.
Number of Hours
10, 20, 40
Providing the services according to the requirements
I will be providing the services according to the requirements and will complete the designated task