You will get Customer Service & Tech Support Specialist | Fast & Reliable
Project details
Is your business struggling to keep up with customer inquiries, technical issues, or support tickets? I've got you covered.
With 6+ years of hands-on experience since 2019, I provide responsive, professional, and empathetic customer service and tech support that keeps your customers happy and your business running smoothly, all at a price that makes sense for your budget.
I don't just close tickets. I solve problems, build trust, and represent your brand the way it deserves to be represented.
🔧 WHAT I CAN HELP YOU WITH:
✅ Live chat, email & phone support
✅ Technical troubleshooting & issue resolution
✅ Help desk & ticket management (Zendesk, Freshdesk, etc.)
✅ CRM management & customer data entry
✅ Order tracking, refunds & complaint handling
✅ Onboarding support for new customers
✅ SaaS & software support
✅ Escalation handling & follow-ups
✅ Knowledge base & FAQ documentation
TOOLS & PLATFORMS I WORK WITH:
• Help Desks: Zendesk | Freshdesk | Intercom | HelpScout
• CRM: HubSpot | Zoho | Salesforce
• Communication: Slack | Zoom | Microsoft Teams | Google Meet
• Productivity: Microsoft Office Suite | Google Workspace
• E-commerce Support: Shopify | WooCommerce
With 6+ years of hands-on experience since 2019, I provide responsive, professional, and empathetic customer service and tech support that keeps your customers happy and your business running smoothly, all at a price that makes sense for your budget.
I don't just close tickets. I solve problems, build trust, and represent your brand the way it deserves to be represented.
🔧 WHAT I CAN HELP YOU WITH:
✅ Live chat, email & phone support
✅ Technical troubleshooting & issue resolution
✅ Help desk & ticket management (Zendesk, Freshdesk, etc.)
✅ CRM management & customer data entry
✅ Order tracking, refunds & complaint handling
✅ Onboarding support for new customers
✅ SaaS & software support
✅ Escalation handling & follow-ups
✅ Knowledge base & FAQ documentation
TOOLS & PLATFORMS I WORK WITH:
• Help Desks: Zendesk | Freshdesk | Intercom | HelpScout
• CRM: HubSpot | Zoho | Salesforce
• Communication: Slack | Zoom | Microsoft Teams | Google Meet
• Productivity: Microsoft Office Suite | Google Workspace
• E-commerce Support: Shopify | WooCommerce
Purpose
BusinessIndustry
Business Services & Consulting, Education, Environmental, Financial Services, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Real EstateLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 8 days | 13 days |
Number of Hours of Work | 5 | 15 | 28 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
KK
Kipp K.
May 27, 2022
Integrate ActiveCampaign with SquareSpace website pop-up window
Akinleye was very professional, prompt and communicative. I felt I was in very good hands from the start, and I will happily reach out to him again when I have something to do with website, and other platforms that needs to be handled.
It’s nice to be able to relax and trust that someone knowledgeable is working on your behalf.
Oh! He also offered to show me how to do what needed to be done, which I really appreciated. And he communicates very clearly — he’s able to help someone with very limited technical knowledge understand what’s happening.
It’s nice to be able to relax and trust that someone knowledgeable is working on your behalf.
Oh! He also offered to show me how to do what needed to be done, which I really appreciated. And he communicates very clearly — he’s able to help someone with very limited technical knowledge understand what’s happening.
About AKINLEYE
Customer Service Tech Support | Web design & Automation
Aba, Nigeria - 7:58 am local time
Since 2019, I've been building hands-on expertise across four core areas and I bring
all of them together to help businesses run more smoothly, grow faster, and serve better.
Here's what I offer:
🎧 Customer Service & Tech Support
I handle customer interactions with patience, clarity, and professionalism across
email, chat, and phone. From troubleshooting to ticket management, I make sure your
customers feel heard and helped.
🎯 Lead Generation
I research, identify, and deliver quality leads that match your target audience — so
Your sales pipeline stays full, and your team stays focused on closing.
⚙️ Automation
I help businesses save time and reduce manual work by setting up smart workflows and
automations, whether it's CRM automation, email sequences, or process optimization.
🌐 Website Design
I design clean, functional websites that represent your brand well and give visitors
a seamless experience built to convert, not just look good.
Why work with me?
✅ 6+ years of real-world experience (since 2019)
✅ Multi-skilled one person, fewer handoffs, better results
✅ Professional quality at a competitive rate
✅ Reliable, communicative, and deadline-driven
✅ Constantly learning and growing to serve you better
Let's talk about what you need. I'm here to make it happen.
Steps for completing your project
After purchasing the project, send requirements so AKINLEYE can start the project.
Delivery time starts when AKINLEYE receives requirements from you.
AKINLEYE works on your project following the steps below.
Revisions may occur after the delivery date.
ONBOARDING (Day 1–2)
Client Meeting to Introduce myself, Understand client business, goals & pain points, and Clarify scope of work and expectations
PREPARATION (Day 2–3)
Study the Client Business, read through FAQs, SOPs & knowledge base, review past tickets or chat logs if available and Understand common customer issues