You will get professional customer support via email and live chat
Top Rated
Top Rated
Project details
I am a highly motivated and results-driven Customer Support Specialist with 8+ years of experience delivering exceptional service across email, live chat, CRM platforms, and ticket-based systems. I help businesses improve customer satisfaction, reduce response times, and provide smooth, friendly, and consistent support for their users.
In this project, I will manage your customer inquiries, resolve issues efficiently, and create a positive brand experience for your customers. Whether you need help with order-related questions, account support, refunds, product guidance, pre-sales assistance, or general inquiries — I will deliver accurate, empathetic, and timely responses.
I bring strong communication skills, technical proficiency, and a customer-centric mindset to every task. I follow your brand tone, maintain professional etiquette, and provide clean, well-structured response templates when needed.
Your customers will feel heard, valued, and well supported, and you will receive reliable, consistent service from a dedicated support professional committed to quality and performance.
In this project, I will manage your customer inquiries, resolve issues efficiently, and create a positive brand experience for your customers. Whether you need help with order-related questions, account support, refunds, product guidance, pre-sales assistance, or general inquiries — I will deliver accurate, empathetic, and timely responses.
I bring strong communication skills, technical proficiency, and a customer-centric mindset to every task. I follow your brand tone, maintain professional etiquette, and provide clean, well-structured response templates when needed.
Your customers will feel heard, valued, and well supported, and you will receive reliable, consistent service from a dedicated support professional committed to quality and performance.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Media & Entertainment, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$95
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 4 | 12 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $30
Additional Hour of Work
+$10
Summary Report
(+ 1 Day)
+$20Frequently asked questions
13 reviews
(12)
(1)
(0)
(0)
(0)
BI
Bergina I.
Jan 29, 2024
Great ideas for our team. A true team player with good insight.
BI
Bergina I.
Jan 20, 2024
EH
Emanuel H.
Jan 2, 2026
Customer Service VA (Dropshipping)
AH
Alphonso H.
Dec 6, 2025
Part-Time Virtual Assistant for Client Communications, CRM Management & Maintenance Requests
Great personality and very easy to work with. The project ended on good terms, and I would hire him again. Overall, a good experience.
CJ
Chabel J.
Oct 10, 2025
Customer Service Representative for Human Resources Software
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Hadrien B.
Jun 16, 2025
Platform Onboarding Assistant Needed
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Ravi R.
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About Kirtikey
Customer Service | Technical Support | SaaS Chat & Email Specialist
100%
Job Success
Bangalore, India - 6:45 pm local time
🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence
📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist
Hello there! 👋
If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place.
I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction.
🧰 What I Can Help You With
⭐ Customer Support (Email, Chat & Phone)
Responding to customer queries with clarity, professionalism, and empathy
Managing high-volume ticket queues
Providing timely and accurate resolutions
⭐ SaaS & Technical Support
Account setup, onboarding & troubleshooting
Billing, subscription & payment issues
Login/auth errors, product navigation, and bug reporting
Escalation management and cross-team communication
⭐ Billing & Dispute Resolution (Mitratech Expertise)
Invoice discrepancies
Refunds, chargebacks, credits & adjustments
Payment failures & subscription renewals
Deep-dive investigation and documentation
⭐ E-commerce Support
Order updates, shipping delays, cancellations
Refunds, returns & exchange coordination
Shopify, PayPal, Stripe & marketplace communication
Vendor/supplier follow-ups
⭐ Admin & Back-Office Support
CRM management & data entry
Spreadsheet handling
Document organization
Process documentation & SOP creation
🌟 Why Clients Love Working With Me
✔ Reliable & Consistent — 100% Job Success with long-term clients
✔ Retention-Focused — I turn frustrated customers into loyal advocates
✔ Strong Communicator — Clear, friendly, and professional communication
✔ Tech-Savvy — Quick to learn new tools and platforms
✔ Process-Oriented — Identify recurring issues and suggest improvements
✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers
🛠 Tools & Platforms I Work With
Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce
Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite
If your tool isn’t listed, I’ll learn it fast.
📌 My Commitment
I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload.
📞 Ready to elevate your customer experience?
Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.
Steps for completing your project
After purchasing the project, send requirements so Kirtikey can start the project.
Delivery time starts when Kirtikey receives requirements from you.
Kirtikey works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & setup
I review your requirements, set up access to your support tools, understand your workflows, study your product/service, and confirm expectations before starting.
Customer support handling (Email + Chat)
I begin answering customer emails and live chats according to your guidelines, resolving issues, escalating when needed, following scripts or creating new templates, and maintaining your response standards.