You will get Customer Service via Email & Live Chat | Fast, Friendly Support
Project details
Need a reliable customer service pro? I provide multichannel email and chat support tailored for eCommerce, SaaS, wellness, and DTC brands. Whether you’re using Zendesk, Gorgias, or Freshdesk, I’ll handle your customer inquiries with professionalism, accuracy, and a friendly tone.
🔹 Quick response times
🔹 Consistent brand voice
🔹 Order management & refund handling
🔹 Help desk ticket resolution
I’ve helped businesses improve customer satisfaction, reduce response time, and free up internal resources. If you’re ready to improve retention and boost reviews, let’s deliver support your customers will love!
🔹 Quick response times
🔹 Consistent brand voice
🔹 Order management & refund handling
🔹 Help desk ticket resolution
I’ve helped businesses improve customer satisfaction, reduce response time, and free up internal resources. If you’re ready to improve retention and boost reviews, let’s deliver support your customers will love!
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Financial Services, Lifestyle, Software, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$130
|
Advanced
$260
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
+$15
24-Hour Rush Start
+$30
Support Process Audit
+$75
Add 5 Extra Hours
+$60Frequently asked questions
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EC
Edin C.
Dec 19, 2024
Cold Call & Sale Representative
About Zemir
Customer Support Expert | Email, Chat & Phone Support Specialist
100%
Job Success
Zivinice, Bosnia and Herzegovina - 10:57 pm local time
🔵 You need me when:
→ Your support tickets are piling up and you need dependable help
→ You want happier customers who stay loyal
→ You want a self-managed pro who requires little oversight
→ You’re managing or growing an online store and need help with orders, refunds, returns, and customer questions
→ You want to improve your support process and reduce escalations
🔵 What I deliver:
→ Multichannel support (email, chat, phone – inbound/outbound)
→ eCommerce order management, tracking, returns, and refunds
→ Technical troubleshooting and escalation
→ Appointment scheduling and administrative support
→ Quality audits and insightful reporting
→ Skilled with Zendesk, Salesforce, Freshdesk, Genesys, RingCentral, Slack, and more
→ Flexible availability—up to 40 hours per week, reliable and accountable
🔵 About Me:
With 3+ years in customer service roles ranging from workers’ compensation coordination to full-cycle support, I’ve honed the ability to stay calm under pressure, resolve issues efficiently, and build genuine connections. Whether working solo or on a team, I bring professionalism and a friendly touch to every interaction.
🔵 My Approach:
Great support is more than fixing problems—it’s making people feel valued. I lead with empathy, communicate clearly, and constantly improve to deliver service that builds trust and loyalty.
🌍 The Last Thing:
Investing in top-notch customer support is investing in your business’s future. If you want a dedicated partner who treats your customers like gold and your brand like their own, let’s connect and make your support stronger together.
Steps for completing your project
After purchasing the project, send requirements so Zemir can start the project.
Delivery time starts when Zemir receives requirements from you.
Zemir works on your project following the steps below.
Revisions may occur after the delivery date.
📥 Review Support Requirements
I’ll review your current tools, support needs, tone, and documentation to align with your customer service goals.
🧑💻 Begin Email & Chat Support
Start providing timely, friendly support via email and/or chat channels based on your preferred schedule and expectations.