You will get customer email and chat support management
Project details
This project focuses on improving customer communication, follow up consistency and overall client experience through structured customer success and CRM support.
I help businesses manage client conversations, respond to inquiries, follow up on leads and ensure no opportunity is missed. The goal is to create a smooth communication flow between clients and internal teams while improving retention and conversion from existing leads.
My work includes managing inboxes and DMs, tracking conversations, updating CRM systems and coordinating appointments. I also help reduce drop offs by maintaining consistent follow ups and making sure clients are properly guided through each stage of the process.
I’ve worked with tools like HubSpot, GoHighLevel, Zendesk and Google Sheets for pipeline tracking, communication management and workflow organization.
I help businesses manage client conversations, respond to inquiries, follow up on leads and ensure no opportunity is missed. The goal is to create a smooth communication flow between clients and internal teams while improving retention and conversion from existing leads.
My work includes managing inboxes and DMs, tracking conversations, updating CRM systems and coordinating appointments. I also help reduce drop offs by maintaining consistent follow ups and making sure clients are properly guided through each stage of the process.
I’ve worked with tools like HubSpot, GoHighLevel, Zendesk and Google Sheets for pipeline tracking, communication management and workflow organization.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$250
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 4 days | 6 days | 7 days |
Number of Hours of Work | 15 | 20 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$40
Live Chat Support
(+ 1 Day)
+$20About Obodo
Customer Sucess Specialist | Live Chat | Zendesk | Intercom | Gorgias
Enugu, Nigeria - 9:55 am local time
Every business promises great customer service.
Customers don't remember promises.
They remember how they were treated when something went wrong.
A delayed order.
A billing question.
A forgotten follow up.
A frustrated customer who simply wants someone to listen.
Those moments shape how people remember your business long after the conversation ends.
That's why customer service isn't just another department, it's your brand in action.
I help businesses protect that experience by keeping customer communication organized, professional, and consistent. Whether I'm responding to emails, managing live chat, handling phone conversations, updating CRM records, tracking support tickets or coordinating follow ups, my goal is simple for every customer should leave feeling heard, informed and confident that they're in good hands.
I work comfortably with Zendesk, Gorgias, Intercom, Shopify, HubSpot CRM, GoHighLevel, Google Workspace, Slack and other customer support tools but software has never been the most valuable part of customer service.
People are.
That's why I pay attention to the small details that customers notice but businesses often overlook:
The reply that arrives before frustration turns into a complaint.
The follow up that reassures a customer they haven't been forgotten.
The CRM notes that save your team from asking the same questions twice.
The calm response that protects your brand when emotions are running high.
Here's how I support growing businesses:
✔ Customer Service (Email, Live Chat & Phone)
✔ Ticket & Inbox Management
✔ CRM Management & Documentation
✔ Shopify Customer Support
✔ Order Tracking, Returns & Refunds
✔ Customer Success & Client Communication
✔ Escalation Management
✔ Knowledge Base & SOP Compliance
✔ Administrative Support
I don't measure success by the number of tickets I close.
I measure it by something more important: whether your customers leave each interaction with more confidence in your business than they had before they reached out.
If you're looking for someone who communicates professionally, stays organized, learns quickly and genuinely cares about the customer experience, I'd love to support your team.
Steps for completing your project
After purchasing the project, send requirements so Obodo can start the project.
Delivery time starts when Obodo receives requirements from you.
Obodo works on your project following the steps below.
Revisions may occur after the delivery date.
Client Communication & Follow Up Management
This step involves managing all client interactions across inboxes, DMs and CRM systems.. The goal is to maintain consistent communication, improve response time and guide clients smoothly from first contact to booking or resolution.