You will get Customer Success & CRM | Zendesk · HubSpot | Retention · Churn Prevention
Project details
A focused CRM audit and basic setup for businesses that need their customer support system organized, clean and operational fast. I'll review your current setup, clean your records, configure your help desk basics and give you a clear action plan for improvement.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included $120
These options are included with the project scope.
$120
- Delivery Time 7 days
- Number of Revisions 1
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GW
Giselle W.
Apr 7, 2026
100 Needed for Reading/Response Project - Omega (March 2026)
Cissy handled the task efficiently and communicated in a friendly, helpful way.
LB
Laura B.
Feb 1, 2022
Content Writer In Food Niche ($0.01 per word)
Cissy did well on the test article. She was on time, good at communication, but we were looking for a different style of writing.
SS
Sheetal S.
Jan 17, 2022
25 articles of 500 words each
About Cissy
Customer Success & Churn Reduction Specialist | Zendesk | HubSpot
Kampala, Uganda - 8:07 pm local time
Support becomes reactive. CRM data becomes unreliable. Customers stop getting the experience they signed up for, and slowly start quietly cancelling.
I've spent 7+ years on the operational side of that problem, first managing front office and stakeholder communication for the Danish Refugee Council, one of the world's largest international NGOs, then building customer success systems for SaaS and e-commerce businesses where retention directly drives revenue.
I hold a Bachelor's degree in Human Resource Management and I've supported operations across organizations ranging from 5-person startups to 300+ person international teams.
I don't just understand customer success theory. I've built the systems, inside real businesses, under real pressure, with measurable outcomes.
If you're running a SaaS company, a subscription e-commerce brand, or a B2B service business with an actively growing customer base, the warning signs usually look like this:
▸Churn is climbing but nobody can isolate the root cause.
▸Your CRM holds data nobody trusts.
▸Onboarding is inconsistent, some customers thrive, others disappear before month three.
▸Your support team is reactive by default, not design.
And every gap in the customer experience lands on you personally, because nobody else owns it end to end.
That is not a staffing problem. It is a systems problem. And it gets more expensive the longer it goes unfixed.
I'm not a support rep you manage. I'm a customer success operator you deploy, and I come with a complete system, not just availability.
The difference shows up in three numbers: your churn rate, your CSAT score, and your net revenue retention. Those are the numbers I focus on, deliberately, measurably, and from week one.
What my clients actually measure:
▸Response times reduced 60–80% within the first week, for e-commerce and SaaS clients managing 30–60+ daily customer interactions
▸CRM accuracy restored to 100%, duplicate contacts, dead records, and missing data eliminated across HubSpot, Zoho, and Freshdesk environments
▸ First-contact resolution (FCR) rate maintained at 85%+, across email, live chat, and helpdesk channels simultaneously
▸ Early churn reduced through structured onboarding flows that get customers to their first measurable win before day 30
▸ At-risk accounts recovered before cancellation decisions are made, through proactive monitoring, not reactive damage control
▸ Weekly executive reports delivered; CSAT scores, FCR rates, ticket volume, churn indicators, so leadership sees the full health of every account, not just the ones that escalate
Who I work with:
I work with founders and operators at growth-stage SaaS companies, e-commerce brands, and B2B service businesses who understand that customer retention is a revenue strategy, not a support function. Typically, businesses with an active and growing customer base where churn has a direct and measurable impact on monthly recurring revenue.
Tools
Zendesk · Freshdesk · HubSpot CRM · Zoho CRM · Pipedrive · Intercom · Shopify · Gorgias · Click Up · Notion · Google Workspace · Slack · Calendly
Here's how I'd suggest we start:
Send me a short message describing your current customer experience setup; what's working, what isn't, and where you feel the most exposure. I'll respond within 24 hours with a specific, honest assessment of where your biggest risk sits and how I'd approach it.
No pitch. No proposal template. Just a direct answer from someone who has seen this problem before and knows exactly how to close it.
Steps for completing your project
After purchasing the project, send requirements so Cissy can start the project.
Delivery time starts when Cissy receives requirements from you.
Cissy works on your project following the steps below.
Revisions may occur after the delivery date.
CRM audit and hygiene check
Duplicate contact cleanup and record organization