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You will get 🔹 Customer Success & Support | Virtual Assistant | Care Rep
Project details
Elevate Your Customer Support Experience!
Excellent customer service isn’t just about answering questions—it’s about creating positive, memorable experiences that keep customers returning. That’s where I come in!
As a Customer Support Specialist & Virtual Assistant, I help businesses like yours build trust and loyalty by delivering fast, friendly, and professional support across email, live chat, social media, and ticketing systems. Whether you need someone to manage inquiries, troubleshoot issues, or engage with customers in real time, I’ve got you covered.
I’m well-versed in Zendesk, Freshdesk, HubSpot, WhatsApp Business, Slack, and more, ensuring seamless communication and efficient problem-solving. My approach? A mix of empathy, efficiency, and expertise to keep your customers happy and your business running smoothly.
Excellent customer service isn’t just about answering questions—it’s about creating positive, memorable experiences that keep customers returning. That’s where I come in!
As a Customer Support Specialist & Virtual Assistant, I help businesses like yours build trust and loyalty by delivering fast, friendly, and professional support across email, live chat, social media, and ticketing systems. Whether you need someone to manage inquiries, troubleshoot issues, or engage with customers in real time, I’ve got you covered.
I’m well-versed in Zendesk, Freshdesk, HubSpot, WhatsApp Business, Slack, and more, ensuring seamless communication and efficient problem-solving. My approach? A mix of empathy, efficiency, and expertise to keep your customers happy and your business running smoothly.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Music, Retail & Wholesale, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 6 | 8 | 10 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $30
Additional Hour of Work
+$15
Scriptwriting
(+ 1 Day)
+$30Frequently asked questions
About Chiamaka
Customer Support Specialist | Chat, Email & CRM Support saving 10 hrs+
Enugu, Nigeria - 12:09 pm local time
I help growing businesses deliver fast, warm, and reliable customer support across email, live chat, and phone, keeping customers satisfied while operations stay organized and stress-free.
I’m Chiamaka, a Customer Support Specialist and Virtual Assistant with 3+ years of experience supporting coaches, consultants, e-learning companies, SaaS teams, and service-based businesses improve response time, customer satisfaction, and communication workflows.
✅ How I support your business
• Email & Live Chat Customer Support
• Professional inbound & outbound phone support
• Inbox cleanup and email workflow organization
• CRM updates, ticketing & customer record management
• Helpdesk and customer support workflow organization
• Customer retention & follow-up support
• Administrative & virtual assistance support
• Workflow automation & process improvement
• Zapier automation & app integrations
✅ Results delivered
• Managed 500+ customer inquiries weekly with high satisfaction rates
• Reduced response delays by up to 60%
• Helped business owners reclaim 6+ hours weekly through workflow organization
• Reduced missed follow-ups using better tracking systems
✅ Tools & platforms
HubSpot • Intercom • Zendesk • WhatsApp Business
Google Workspace • Microsoft 365 • Trello • Asana • Slack
Zapier • CRM systems • Helpdesk platforms
If you're looking for customer support that feels human, organized, and dependable — and operations that run smoothly without constant supervision — I’m ready to help.
📩 Click Invite to Job, and let’s improve your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Chiamaka can start the project.
Delivery time starts when Chiamaka receives requirements from you.
Chiamaka works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Requirements Gathering
I begin by understanding your business, customer service needs, and preferred tools. We’ll discuss response time expectations, brand voice, and any special instructions to align perfectly with your goals.
Onboarding & Tool Setup
Next, I’ll gain access to your platforms (Zendesk, Freshdesk, Slack, etc.), review existing workflows, and ensure smooth integration. I take the time to familiarize myself with your processes for a seamless transition.