You will get Customer Success & CRM | Zendesk · HubSpot | Retention · Churn Prevention
Project details
A focused CRM audit and basic setup for businesses that need their customer support system organized, clean and operational fast. I'll review your current setup, clean your records, configure your help desk basics and give you a clear action plan for improvement.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included $120
These options are included with the project scope.
$120
- Delivery Time 7 days
- Number of Revisions 1
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GW
Giselle W.
Apr 7, 2026
100 Needed for Reading/Response Project - Omega (March 2026)
Cissy handled the task efficiently and communicated in a friendly, helpful way.
LB
Laura B.
Feb 1, 2022
Content Writer In Food Niche ($0.01 per word)
Cissy did well on the test article. She was on time, good at communication, but we were looking for a different style of writing.
SS
Sheetal S.
Jan 17, 2022
25 articles of 500 words each
About Cissy
Customer Success & CRM Expert | Zendesk | HubSpot | Zoho | Freshdesk
Kampala, Uganda - 1:52 pm local time
Customers are churning. Tickets are piling up. CRMs are a mess. And the founder, who built something genuinely valuable, is watching revenue leak out the back door because nobody is owning the customer experience end to end.
That's the problem I solve. Completely. Permanently.
I'm not a support agent you manage. I'm a Customer Success operator you deploy. There's a significant difference.
A support agent answers tickets when they arrive. I build the system that makes sure the right tickets arrive to the right person at the right time, while proactively preventing the situations that create tickets in the first place.
I've taken businesses from reactive, chaotic support operations to structured, measurable customer success systems, and the financial impact shows up immediately in reduced churn, higher retention and customers who don't just stay but refer.
What working with me looks like:
- Week one: I audit your current customer experience operation. Every gap identified. Every risk flagged. Every quick win executed immediately.
- Week two: Systems built. CRM cleaned. Onboarding structured. Ticket workflow operational. Response times dropping.
- Week three onwards: Proactive retention management. At-risk accounts monitored. Weekly reports delivered. Your customer experience running like a professional operation, not a patchwork of good intentions.
The outcomes my clients measure:
→ Response times cut by 60–80% within the first week
→ CRM accuracy brought to 100% — duplicate contacts, missing data and dead records eliminated
→ Early churn reduced through structured onboarding that gets customers to their first win fast
→ At-risk accounts identified and saved before cancellation decisions are made
→ Weekly visibility reports delivered; ticket volume, FCR rate, CSAT scores, churn indicators
Where I operate:
- Primary: Zendesk · HubSpot · Zoho CRM · Freshdesk
- Pipeline: Pipedrive · Intercom
- Operations: ClickUp · Notion · Google Workspace · Slack · Calendly
Who I work best with:
Founders and operators at growth-stage startups and SaaS companies who understand that customer retention is a revenue strategy, not a support function.
If you're scaling past the point where you can personally manage every customer relationship and you need someone who can own that function completely, we should talk.
How to start:
Send me a message describing your current customer experience setup and the biggest gap you're trying to close.
I'll respond with a specific, honest assessment of what I'd prioritize and how I'd approach it, before any contract is signed.
No pitch. No pressure. Just clarity.
Steps for completing your project
After purchasing the project, send requirements so Cissy can start the project.
Delivery time starts when Cissy receives requirements from you.
Cissy works on your project following the steps below.
Revisions may occur after the delivery date.
CRM audit and hygiene check
Duplicate contact cleanup and record organization