You will get Customer Support & E-commerce Assistance to Improve Service Efficiency
Project details
As a dedicated Customer Support and E-commerce Virtual Assistant with over 3 years of professional experience, I help businesses deliver seamless, friendly, and reliable customer service that builds trust and drives retention. I've supported brands across various industries—including e-commerce, SaaS, real estate, healthcare, and subscription-based platforms—through email, live chat, social media, and back-office support.
Whether it’s managing customer inquiries, resolving disputes, handling orders and refunds, or maintaining storefronts, I bring empathy, accuracy, and problem-solving to every interaction. I’m highly skilled with tools like Zendesk, Gorgias, Shopify, TikTok Shop, Salesforce, Gmail, and Slack—allowing me to integrate smoothly into your systems with little to no training required.
What sets me apart? A deep understanding of customer needs, fast turnaround, and a commitment to quality communication that reflects your brand voice. I’m not just a support agent—I’m your long-term partner in keeping your customers happy and your operations running efficiently.
Let’s work together to enhance your customer experience and free up your time to grow your business.
Whether it’s managing customer inquiries, resolving disputes, handling orders and refunds, or maintaining storefronts, I bring empathy, accuracy, and problem-solving to every interaction. I’m highly skilled with tools like Zendesk, Gorgias, Shopify, TikTok Shop, Salesforce, Gmail, and Slack—allowing me to integrate smoothly into your systems with little to no training required.
What sets me apart? A deep understanding of customer needs, fast turnaround, and a commitment to quality communication that reflects your brand voice. I’m not just a support agent—I’m your long-term partner in keeping your customers happy and your operations running efficiently.
Let’s work together to enhance your customer experience and free up your time to grow your business.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Financial Services, Logistics & Supply Chain Management, Marketing & Advertising, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 7 days
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
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AF
Ali F.
May 19, 2025
Customer Support Agent – Email Backlog Clearance (Fixed Price)
Thank you Mohsin. Excellent freelancer, got exactly what I needed pretty fast. Will hire again.
About Mohsin
Customer Support & Service Expert | Live Chat, Email, Phone Support
Rahim Yar Khan, Pakistan - 10:46 pm local time
I help brands boost customer satisfaction, reduce response times, and streamline operations through effective communication, technical expertise, and reliable back-office support.
◯ Services I Offer:
→ Email, live chat, and social media support (Tier 1 & 2)
→ Shopify, Amazon, Etsy, and TikTok Shop order management
→ Refunds, chargebacks, and subscription handling (PayPal, Stripe, Recharge)
→ CRM and ticketing system management (Zendesk, Gorgias, Salesforce, ZohoDesk)
→ Virtual assistance and administrative support
→ Product listings, inventory updates, and store maintenance
◯ Tools & Platforms I Work With:
● Support & CRM: Zendesk, Gorgias, Freshdesk, Salesforce, HelpDesk, ZohoDesk
● E-commerce: Shopify, Amazon, Etsy, TikTok Shop
● Communication & Admin: Gmail, Outlook, Meta Business Suite, Slack, Discord, Confluence, OneDrive, Google Workspace, QuickBooks
● Specialized Tools: RingCentral, Opsgenie, Timetree, Omnichat, Xtream UI, XUI One
◯ Results I’ve Delivered:
→ Resolved over 1,000+ tickets with a 98%+ satisfaction score
→ Reduced average response times by 50% on email and chat channels
→ Supported order volumes of 500+ per month across multiple stores
→ Increased customer retention through proactive, empathetic support
→ Managed PayPal disputes and recovered significant revenue
→ Trained junior team members and improved overall team performance by 20%
◯ Work Style & Availability:
● Available 30–40 hours/week, including weekends
● Comfortable with US, UK, EU, and AU time zones
● Fast response time — under 1 minute for live chats
● Organized, self-managed, and focused on long-term collaboration
If you’re looking for someone who can handle your customer support with professionalism, consistency, and care — let’s connect. I’m ready to support your team and help your business grow through exceptional service.
Steps for completing your project
After purchasing the project, send requirements so Mohsin can start the project.
Delivery time starts when Mohsin receives requirements from you.
Mohsin works on your project following the steps below.
Revisions may occur after the delivery date.
I review your requirements
Once the project starts, I’ll go through all the details you provide—store access, support tools, SOPs, and brand tone.
Onboarding & setup
I’ll set up or integrate myself into your systems (like Shopify, Zendesk, Gorgias, etc.) and get ready to provide seamless support.