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You will get Customer Support | Email, Chat & Phone | CRM Expert for SaaS & E-commerce
Top Rated
Top Rated
Project details
With over 10 years of hands-on experience in customer support, marketing, and CRM systems, I bring a rare combination of technical expertise, empathy, and efficiency. Unlike generic support freelancers, I’ve managed high-volume tickets, complex escalations, and top-tier client accounts in fast-paced environments.
What makes this project stand out:
Tailored support setup – I adapt to your tools, tone, and workflows quickly
Proven CRM skills – Experienced with Salesforce, Slack, Gong, Shopify, and more
Focus on results – I consistently exceed KPIs like QA scores, response time, and satisfaction
Clear communication – Daily reporting and proactive updates keep you in the loop
Scalable service – Whether you need daily help or full-time coverage, I grow with your business
This isn’t just customer support—it’s strategic, reliable partnership that protects your brand and delights your customers.
What makes this project stand out:
Tailored support setup – I adapt to your tools, tone, and workflows quickly
Proven CRM skills – Experienced with Salesforce, Slack, Gong, Shopify, and more
Focus on results – I consistently exceed KPIs like QA scores, response time, and satisfaction
Clear communication – Daily reporting and proactive updates keep you in the loop
Scalable service – Whether you need daily help or full-time coverage, I grow with your business
This isn’t just customer support—it’s strategic, reliable partnership that protects your brand and delights your customers.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Education, Events Planning, Fashion & Apparel, Lifestyle, Marketing & Advertising, Media & Entertainment, Nonprofit, Photography, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$55
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
6 reviews
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RH
Robin H.
Mar 17, 2026
Social media and virtual assistance
Gillian is a pleasant worker and willing to help. She has a positive attitude.
AH
Alyssa H.
Jan 2, 2026
Part-Time Virtual Administrative Assistant
MR
Martha R.
Nov 26, 2025
Real Estate Virtual Assistant for Marketing and CRM
KH
Keming H.
Sep 4, 2025
Virtual Assistant for Daily Instagram and Pinterest Posting
Gill is really professional and easy to communicate with. She did everything well, exactly according to our requirements. Hope to work together in the future!
RC
Rachel C.
Jul 23, 2025
Postings for brand
Very helpful!
About Gillian
VA | Customer Support Pro | Digital Marketing Specialist
100%
Job Success
Yuma, United States - 1:57 pm local time
With over 6 years of experience in admin support, customer service, and marketing, I specialize in helping business owners and teams stay organized, grow their online presence, and deliver exceptional service to their customers.
I’ve successfully worked with multiple Upwork clients on social media management and virtual assistance projects, creating engaging content, streamlining workflows, and handling administrative tasks so they can focus on growing their business. My experience also includes using tools like Salesforce, Slack, Shopify, Mailchimp, Google Workspace, Microsoft Office and major social media platforms to manage operations efficiently and meet tight deadlines.
Here’s how I can help you:
✅ Keep your projects on track with reliable communication and fast turnaround times
✅ Manage and grow your social media presence with strategic content support
✅ Provide proactive, organized, and detail-oriented virtual assistance to lighten your workload
If you have a tailored project, let's talk how can I assist you! I am one chat away :)
Steps for completing your project
After purchasing the project, send requirements so Gillian can start the project.
Delivery time starts when Gillian receives requirements from you.
Gillian works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Discovery
Access Setup & Tool Familiarization