You will get Customer Support & Email/Chat/Phone Support Services | Fast Response
Project details
You will get reliable, professional customer support that enhances your customer experience and strengthens your brand. With years of experience supporting startups and growing businesses, I deliver fast, organized, and consistent responses. Every interaction is handled with care and professionalism, ensuring every customer feels heard, valued, and supported.
My Core Skills:
Customer Service/Administrative Support
Customer Retention/Relationship Management
CRM Automation/Management
Order Processing/Tracking
Email, Phone, and Live Chat Support
Customer Inquiries/Issue Resolution
Sales Support/Lead Generation
Email Management/Scheduling
Software Integration
Data Entry/Research
Workflow Automation
Tools I Use:
Google Workspace, Microsoft Office, HubSpot, Airtable, Intercom, Shopify, Zendesk, Zapier, Zoom, Calendly, Slack, Canva, Asana, Monday.com, Freshdesk, and more.
Why Choose Me?
Empathetic/Active Listener
Tech-Savvy/Detail-Oriented
Reliable, Organized, and Adaptable
Excellent Oral/Written Communication
Goal-Oriented/Results-Driven
Team Player with Fast Response/SLA Awareness
I am willing to utilize my skills and Experience for the growth of your business
My Core Skills:
Customer Service/Administrative Support
Customer Retention/Relationship Management
CRM Automation/Management
Order Processing/Tracking
Email, Phone, and Live Chat Support
Customer Inquiries/Issue Resolution
Sales Support/Lead Generation
Email Management/Scheduling
Software Integration
Data Entry/Research
Workflow Automation
Tools I Use:
Google Workspace, Microsoft Office, HubSpot, Airtable, Intercom, Shopify, Zendesk, Zapier, Zoom, Calendly, Slack, Canva, Asana, Monday.com, Freshdesk, and more.
Why Choose Me?
Empathetic/Active Listener
Tech-Savvy/Detail-Oriented
Reliable, Organized, and Adaptable
Excellent Oral/Written Communication
Goal-Oriented/Results-Driven
Team Player with Fast Response/SLA Awareness
I am willing to utilize my skills and Experience for the growth of your business
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 10 | 12 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Deborah
Customer Support Specialist
Lagos, Nigeria - 8:55 pm local time
I’m detail-oriented, responsive, and committed to helping businesses retain customers, improve workflows, and increase overall satisfaction.
Key Achievements:
💬 Improved customer satisfaction by providing timely, empathetic, and solution-focused support across email, chat, and phone channels, achieving a 95% positive feedback/CSAT rating.
🛠️ Consistently handled 50–80 customer inquiries and troubleshooting requests daily while maintaining accuracy, professionalism, and attention to detail.
📈 Supported customer retention through proactive follow-ups, improving repeat engagement by 25% and helping customers clearly understand products, services, and processes.
🗂️ Streamlined administrative and scheduling workflows, reducing missed appointments by 30% and improving overall operational efficiency.
📊 Maintained accurate records and documentation using CRM systems to ensure data is organized, secure, and easy to access.
⏱️ Reduced average response and resolution time from 24 hours to 12 hours, boosting overall customer satisfaction.
If this sounds like the support your business needs, feel free to invite me to your Upwork job. I’d be happy to discuss how I can help improve your customer experience and support your business goals.
I can help with:
-Responding to customer inquiries, resolving issues, and providing clear, efficient solutions
-Lead generation and outreach to qualified prospects to support appointment booking and sales pipelines
-Scheduling appointments, sending reminders, and managing follow-ups to ensure smooth communication
-Maintaining customer records, updating CRM data, and managing documentation accurately
If this sounds like the support your business needs, feel free to invite me to your Upwork job. I’d be happy to discuss how I can help improve your customer experience and support your business goals.
Steps for completing your project
After purchasing the project, send requirements so Deborah can start the project.
Delivery time starts when Deborah receives requirements from you.
Deborah works on your project following the steps below.
Revisions may occur after the delivery date.
Brief Discuss with my Client to Understand his/her needs
To further serve my clients better, I appreciate a brief discussion that covers responding to the questions above for clarification
Working on the project
Start working on the project based on the client's requirements