You will get Customer Support (Email, Phone, chat)
Project details
Welcome to my Upwork Catalog!
Do you need reliable and efficient customer support for your business? Look no further!
I am a professional customer support specialist with extensive experience in providing excellent customer service through various channels, including live chat, email, and phone. As a customer support specialist, I can provide you with top-notch customer support services to help you grow your business and improve customer satisfaction.
I offer a wide range of services, including but not limited to:
Live chat support
Email support
Phone support
Order processing
Returns and Refunds
Trouble shooting
Payment disputes
I pride myself on delivering exceptional customer support services and ensuring that your customers are satisfied with your business. I am available to work with you on a full-time or part-time basis, depending on your needs.
Contact me today to learn more about my customer support services and how I can help you grow your business
Do you need reliable and efficient customer support for your business? Look no further!
I am a professional customer support specialist with extensive experience in providing excellent customer service through various channels, including live chat, email, and phone. As a customer support specialist, I can provide you with top-notch customer support services to help you grow your business and improve customer satisfaction.
I offer a wide range of services, including but not limited to:
Live chat support
Email support
Phone support
Order processing
Returns and Refunds
Trouble shooting
Payment disputes
I pride myself on delivering exceptional customer support services and ensuring that your customers are satisfied with your business. I am available to work with you on a full-time or part-time basis, depending on your needs.
Contact me today to learn more about my customer support services and how I can help you grow your business
Purpose
BusinessIndustry
Audio Services, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Retail & Wholesale, Sports & Fitness, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$240
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
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AN
Ariel N.
Feb 25, 2026
CS Specialist - US Market
About Ann
Customer Service Expert, Tech Support | Data Science, Machine Learning
Nairobi, Kenya - 12:00 pm local time
I am a customer service expert, with 5 years experience in delivering exceptional customer support, handling diverse customer inquiries and solving issues promptly using CRM platforms like Salesforce, Zendesk, Hubspot, Gorgias, Frshdesk, Shopify, Infobip, Dialpad, Hootsuite e.t.c
An experienced audio transcriber with 4 years experience in transcription, translation and data annotation.
Worked with Google Voice recognition for smart homes, REV Transcription, Edata Farm LLC, Transperfect and Global Language Team.
Seasoned AI automation Expert, experienced in leveraging cutting-edge technologies to optimize business processes and drive operational efficiency. With a background in artificial intelligence and machine learning, I specialize in designing and implementing automated systems that streamline workflows, reduce cost and enhance decision making.
Core Skills:
✅ Empathy: Understanding customer needs and concerns, ensuring they feel heard and valued.
✅ Problem Solving: Tackling challenges head-on with innovative solutions.
✅ Typing Speed/Accuracy: Ensuring quick and precise communication.
✅ Excellent Communication and Listening Skills: Conveying clear and concise messages while actively listening to customer feedback.
✅ Attention to Detail: Making sure nothing slips through the cracks.
✅ Time Management: Prioritizing tasks to meet deadlines and customer expectations.
✅ Confidentiality: Safeguarding sensitive information with the utmost integrity.
📌 Quick Wins I’ve Delivered:
✔ Cut response times significantly with personalized macros and clean workflows
✔ Reduced repeat tickets by improving first-response accuracy and follow-ups
✔ Improved customer satisfaction through clear communication and fast resolutions
✅ I’m available to work 40+ hours per week, including weekends if needed
✅ I can start immediately
Let’s connect and talk about how I can support your business. I’m confident I can help you save more revenue, retain more customers, and streamline your support operations.
Looking forward to hearing from you!
Steps for completing your project
After purchasing the project, send requirements so Ann can start the project.
Delivery time starts when Ann receives requirements from you.
Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Understanding
I review your product, services, target audience, and brand voice to fully understand your business.
Access Setup & Knowledge Alignment
I get access to your support tools (email, chat, CRM) and review any existing FAQs, templates, and past conversations. I study common customer issues, policies (refunds, billing, etc.), and escalation procedures to ensure accurate responses.