You will get Customer Support Excellence – CRM, Avaya, and Multichannel Expertise
Project details
With a solid foundation in CRM, exceptional communication skills, and experience in handling complex customer service environments, I am committed to driving exceptional customer experiences in any remote or in-office role. Additionally, I am proficient in using Microsoft Office, Google Calendar, and CRM tools like Zendesk and HubSpot, ensuring organized and efficient task management.
Language
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 5 days |
Number of Outbound Calls | 90 | 50 | 50 |
Number of Email Sends | 90 | 50 | 50 |
Scriptwriting | - | ||
Summary Report | |||
Lead List |
About Christiana
Versatile CRM Expert, Customer Support, Chat Support.
Ikeja, Nigeria - 8:39 pm local time
At Access Bank, I underwent intensive training in managing CRM systems, handling inbound and outbound calls, utilizing Avaya, and efficiently responding to emails and live chats. My role allowed me to:
- Achieve a 98% customer satisfaction rate by swiftly responding to customer inquiries.
Improve resolution times by 25% through efficient client interaction tracking using CRM tools.
Contribute to a 15% increase in product adoption by providing customers with comprehensive product information.
Escalate complex issues to supervisors for timely resolutions, maintaining high service standards.
Enhance call handling efficiency through proficiency in IVR and call routing.
Effectively reduce customer backlogs by managing queries via phone, live chat, and social media channels.
I further honed my customer service skills working as a customer service representative at Knight Bridge, where I:
delivered exceptional service to high-profile clients, resulting in a 40% increase in customer satisfaction.
resolved customer inquiries with a 95% resolution rate within 24 hours.
coordinated travel arrangements and concierge services, improving guest experiences.
Reduced service delivery time by 20% by streamlining operations with different departments.
At Just Eat & Chill, I continued to enhance my capabilities as a customer care representative, where
Achieved a 90% first-contact resolution rate by addressing customer requests promptly.
Reduced transaction errors by 15% through accurate data documentation.
Improved operational efficiency by ensuring timely deliveries and reducing processing times by 20%.
Collaborated effectively with team members, increasing overall productivity by 10%.
With a solid foundation in CRM, exceptional communication skills, and experience in handling complex customer service environments, I am committed to driving exceptional customer experiences in any remote or in-office role. Additionally, I am proficient in using Microsoft Office, Google Calendar, and CRM tools like Zendesk and HubSpot, ensuring organized and efficient task management.
If you're seeking a dedicated customer service expert who can streamline your CRM processes and enhance customer satisfaction, I’m here to provide solutions tailored to your business needs. Let's collaborate and take your customer service experience to the next level—reach out and let’s achieve outstanding results together!
Steps for completing your project
After purchasing the project, send requirements so Christiana can start the project.
Delivery time starts when Christiana receives requirements from you.
Christiana works on your project following the steps below.
Revisions may occur after the delivery date.
Clear communications
Have an idea how they want me to work