You will get Customer Support Excellence: Emails, Chats & Social Media Assistance
Top Rated
Top Rated
Project details
✨ With expertise in tools like Gorgias, Zendesk, and Shopify, I ensure seamless communication and problem-solving across email, chat, and social media platforms.
✨ My focus is on creating positive customer experiences that foster loyalty and satisfaction, all while meeting your business goals.
✨ My focus is on creating positive customer experiences that foster loyalty and satisfaction, all while meeting your business goals.
Industry
Animals & Pets, Audio Services, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Logistics & Supply Chain Management, Media & Entertainment, Music, Retail & Wholesale, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$12
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
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ML
Mex L.
Jun 4, 2025
Customer Support Specialist (Remote, E-commerce)
Well done, Grace.
DD
Dyne D.
Feb 20, 2025
Experienced Customer Success Agent for eCommerce brand
DD
Dyne D.
Feb 20, 2025
Customer Service
About Maria Grace Fatima
Customer Support Specialist | Email & Chat Support | E-commerce
100%
Job Success
Dipolog, Philippines - 7:36 pm local time
15 Years Customer Service Pro
A+ eCommerce Experience
Logistics & Dropshipping Expert (Shopify)
I can hit the ground running right away.
Exceptional customer service is the heart of effective marketing, building lasting connections, and brand loyalty.
Here's how I can help. 👇👇👇
𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏
✦ Enhance customer satisfaction through high-level, well-crafted, and timely email and live chat responses. I'll make your customers feel welcome and at ease, encouraging them to ask questions, seek assistance, and engage with your brand without hesitation.
𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨
I will ensure smooth operations, such as accurate order processing and order/membership modifications, returns, shipping, and logistics.
✦ Order Fulfillment
✦ Returns and Refunds
✦ Supply and Logistics Coordinator
𝙅𝙞𝙡𝙡 𝙤𝙛 𝙩𝙧𝙖𝙙𝙚𝙨 - 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙢𝙤𝙨𝙩
I handle a wide array of tasks, including but not limited to communicating with different suppliers and logistics, handling data entry, conducting research, and content creation.
𝙈𝙪𝙡𝙩𝙞𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝘼𝙘𝙚
I'm a multitasker with great quality of work. I start by prioritizing tasks based on urgency and importance. I break down complex projects into smaller, manageable steps to focus on one aspect at a time.
Tools I’m Proficient In
• Customer Support Platforms: Gorgias, Zendesk, Gmail
• E-commerce Solutions: Shopify, Printful, TRL
• Dropshipping Tools: Poky, Dropshipzone, Dropshippinglite
• Project Management: Asana, SmartSuite
• AI & Language Tools: ChatGPT, DeepL
• Reputation Management: TrustPilot, Loox, Judge.me
I'm fluent in Filipino and English. I have high-speed Internet and equipment, and I always have a backup ready.
To summarize, I'm a multi-skilled powerhouse with strong attention to detail. I'm ready to dive in and make your business life easier and more successful!
If you have a software you prefer, I'm tech-savvy. Throw it my way and watch me master it in no time.
🟢 If you're sold and think we're a good fit...
📨 Drop me a personalized message and let me know...
📞 What time works best for you for a discovery call
Steps for completing your project
After purchasing the project, send requirements so Maria Grace Fatima can start the project.
Delivery time starts when Maria Grace Fatima receives requirements from you.
Maria Grace Fatima works on your project following the steps below.
Revisions may occur after the delivery date.
Customer service:
• Receive tasks from the client ✏️ • Answer customer inquiries 💬 • Send report to the client 📊