You will get Customer Support Expert Focused on Customer Satisfaction
Project details
Tired of slow replies and frustrated customers? I'm an e-commerce customer support specialist with 5+ years helping online stores deliver fast, professional support that keeps customers coming back. I handle orders, returns, refunds, disputes, and live chat across Shopify, Gorgias, Zendesk, and more — so you can focus on growing your store. Fast onboarding, clear communication, and 95%+ satisfaction rate. Your customers are in good hands.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$150
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
9 reviews
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LP
Lisa P.
Jul 31, 2025
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Assisted with basic customer support using the platform Gorgias
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Alex B.
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Konrad H.
Mar 15, 2024
Data Entry for Tabular Data
I had a fantastic experience working with Cyndi. She is not only highly dedicated and professional, but also incredibly friendly and easy to communicate with. Highly recommended for anyone seeking a reliable and personable freelancer.
SI
Syed I.
Feb 10, 2023
Data Entry Specialist
About Cyndi
Expert E-Commerce Support Rep | Refunds & Customer Retention
100%
Job Success
Cavite, Philippines - 3:36 pm local time
📦 Are customers leaving bad reviews because no one follows up?
😤 Is slow support quietly costing you repeat sales?
💸 Are you spending time on tickets instead of growing your store?
You don't need just another support rep — you need a Top Rated Plus specialist who actually cares.
I'm Cyndi — a customer service professional with 10+ years of experience turning frustrated customers into loyal ones through empathy, clarity, and a genuine desire to help. I've worked across e-commerce, telco billing, content moderation, and live chat — and I bring that same consistency and customer-first mindset to every store I support.
🏆 Why clients trust me:
✅ Top Rated Plus on Upwork since 2020
✅ 100% Job Success Score
✅ $40K+ earned across 11 completed jobs
✅ 7,900+ hours of verified support experience
✅ 4.9★ Trustpilot rating from real customers
✅ Multiple Best Overall Performance & Top Performer awards
❝ "She didn't just resolve the problem — she made sure I completely understood the solution." — James R., Trustpilot ⭐⭐⭐⭐⭐
❝ "In all my years managing customer service teams, Cyndi stands out as one of the most dedicated professionals I've worked with." — Operations Director, IQOR Philippines
📋 Here's what I handle for your store 👇
Support Operations:
• Order tracking, delays & shipping issues
• Returns, refunds & exchange requests
• Complaint handling & dispute resolution
• Live chat, email & social media DM support
• Turning bad experiences into 5-star reviews
• Content moderation & data accuracy
Platforms & Tools I use daily:
• Shopify · Amazon · eBay · Etsy · Printful · Gelato
• Zendesk · Tidio · Helpmonks · Gmail
• Slack · Zoom · WhatsApp · Discord
• Google Workspace · Asana · Canva AI
💬 "Cyndi's quality scores were among the highest in our channel. She has a natural ability to understand what a customer needs before they even finish explaining." — Channel Manager, American Data Exchange
I don't just close tickets — I protect your brand, retain your customers, and make sure every interaction reflects the store you've worked hard to build.
📩 Message me and I'll respond within the hour. Let's make your support the strongest part of your store. 😊
⚠️ PS: I'm also certified in Google Ads, Google Analytics, and proficient in AI tools — so I bring more value than just answering emails!
Steps for completing your project
After purchasing the project, send requirements so Cyndi can start the project.
Delivery time starts when Cyndi receives requirements from you.
Cyndi works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Onboarding & Access (Day 1)
I review your store policies, get access to your help desk, and learn your brand voice and tone.
Step 2 — Setup & Familiarization (Day 1–2)
I explore your order history, common issues, and set up canned responses tailored to your store.