You will get Customer Support for Chat, Emails, Messages & Zendesk Support.
Project details
Dear Business Owners,
I understand that it is important to keep your customers happy at all times and be available to provide accurate responses to prospects.
This can be a hassle while managing multiple aspects of your business. Because customers are KEY factors to every business's growth they can not be neglected.
I will ensure to keep your customers happy while you focus on building another aspect of your business.
I can assist you with any of the below:
- General customer support queries (Live chat, email, SMS, Facebook, Instagram, Zendesk)
- Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
I will be available for a call with you before placing the order to discuss more in-depth on your expectations.
I understand that it is important to keep your customers happy at all times and be available to provide accurate responses to prospects.
This can be a hassle while managing multiple aspects of your business. Because customers are KEY factors to every business's growth they can not be neglected.
I will ensure to keep your customers happy while you focus on building another aspect of your business.
I can assist you with any of the below:
- General customer support queries (Live chat, email, SMS, Facebook, Instagram, Zendesk)
- Take messages from customers & forward queries on Respond to queries with an agreed script or even without a script.
I will be available for a call with you before placing the order to discuss more in-depth on your expectations.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4About Bilkisu
Customer Experience: Live chat and email |Yoruba annotation/voice over
Sokoto, Nigeria - 1:37 am local time
I help clients create exceptional customer experience by providing correct information, and resolving problems and conflicts in the highest quality manner through Emails, chat, social media forums, and phone calls.
I have over 3 years of experience as a customer service representative. And 1 year as Head of customer success for a Fintech company.
Let’s chat about how I can help you level up your customer experience
My skills are
• Great communication
• Attention to details
• Excellent written and verbal communication
• Familiar with CRM tools Zendesk, HubSpot, Jira, Gorgias.
• Familiar with Microsoft Office.
• Familiar with Workplace, Slack, Asana, Intercom, Zoom.
• Outstanding customer service.
• Team player
Steps for completing your project
After purchasing the project, send requirements so Bilkisu can start the project.
Delivery time starts when Bilkisu receives requirements from you.
Bilkisu works on your project following the steps below.
Revisions may occur after the delivery date.
Provide me with the Script or ask me to create one.
Discuss the channels I will be using to attend to your customers.