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You will get Customer Support KPI Audit | Boost Team Efficiency & Satisfaction
Project details
With over 10 years of experience in customer support and management, I’ve successfully helped companies in healthcare, IT, and facilities services improve their customer service operations, leading to increased satisfaction rates by 15-20%. I have hands-on experience with tools like Zendesk, Freshdesk, JIRA, and PowerBI, enabling me to provide data-driven recommendations for your business.
Purpose
BusinessIndustry
Architecture & Interior Design, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Energy, Engineering, Food & Beverage, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included $450
These options are included with the project scope.
$450
- Delivery Time 14 days
- Number of Hours of Work 48
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$35About Pinakin
Tech-Savvy Customer Support | Zendesk | SaaS | Email & Chat
Rajkot, India - 8:09 am local time
With 8+ years supporting software users across the US, UK, and global markets, I combine deep technical know-how with a customer-first mindset. I have helped SaaS, healthcare, and IT companies turn every support ticket into a positive experience—resolving issues quickly, clearly, and always with empathy.
What I Offer:
- Omnichannel Support: Expert in handling customer queries via email, live chat, and ticketing platforms (Zendesk, Freshdesk, Intercom, JIRA).
- Technical Troubleshooting: Able to explain complex issues in simple language—making users feel understood and supported.
- SaaS/Software Expertise: Familiar with onboarding, training, and post-implementation support for SaaS and enterprise platforms.
- Customer Satisfaction: Proven track record of >98% satisfaction rates and reducing response times for busy support teams.
- Communication: Clear, friendly, and professional in every message—turning problems into opportunities for loyalty.
I’m ready to help you deliver outstanding support and build lasting relationships with your customers. Let’s turn every user into a happy, loyal client!
Steps for completing your project
After purchasing the project, send requirements so Pinakin can start the project.
Delivery time starts when Pinakin receives requirements from you.
Pinakin works on your project following the steps below.
Revisions may occur after the delivery date.
Understand the client’s needs, customer support setup, and key challenges
1. Schedule a kickoff call to understand support processes/tools (Zendesk, Freshdesk, etc.). 2. Identify key KPIs to focus on (FRT, CSAT, etc.). 3. Collect access to relevant data from support software and historical reports.
Gather relevant data from the client’s support tools
1. Secure access to support systems . 2. Gather historical KPI data (response times, resolution rates, customer satisfaction). 3. Export or request help desk reports for analysis. 4. Ensure data security by signing NDAs if necessary.