You will get Customer Support | Live Chat, Email & Social Media (EN/RU/BG)
Project details
I will provide friendly, reliable, and fast customer support for your brand through chat, email, or social media. Thanks to my real-life experience working directly with customers, I know how to stay calm, solve issues quickly, and communicate clearly. I adapt fast to new tools and can match any tone of voice you need. My goal is to make your clients feel heard, respected, and taken care of.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$30
|
Advanced
$55
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Summary Report
+$5Frequently asked questions
1 review
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AN
Ariel N.
May 25, 2026
12/15 Bilingual Customer Support Specialist - European Market (Full-Time, Long-Term Contract)
About Ivan
Customer Support & Chat Moderator (RU/EN/BG)
Pomorie, Bulgaria - 6:29 am local time
I handle chat and email support, help customers with questions, solve issues, and keep communication clear and polite.
I’m good at staying calm, understanding the problem quickly, and writing clean, simple responses.
I’ve also worked in roles where communication and conflict resolution were important, so I know how to deal with different types of people.
What I can help you with:
• Live chat support
• Email support
• Community/Discord/Telegram moderation
• Content reviewing
• Customer communication in RU/EN/BG
I’m reliable, fast to learn, and available around 6 hours per day.
Ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Ivan can start the project.
Delivery time starts when Ivan receives requirements from you.
Ivan works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements.
I check the product/service info, FAQ, tone of voice, and access to your support tools to prepare for accurate customer support.
Start customer support work.
I begin handling messages via chat, email, or social media according to your selected package. I follow your scripts, knowledge base, and support rules.