You will get Customer Support & Live Chat Specialist | Fast, Friendly, and Reliable Help
Project details
As a Technical chat support, you’ll get a reliable and professional chat support service that helps your customers feel heard and valued. With over 5 years of experience in technical and customer support, I specialize in providing fast, accurate, and friendly responses. I care deeply about helping businesses build trust through excellent communication and customer satisfaction.
Purpose
BusinessIndustry
Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Fashion & Apparel, Gaming, Government & Public Sector, Lifestyle, Media & Entertainment, Nonprofit, Sports & Fitness, Telecommunications, Transportation & Automotive, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$110
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $20
Extended Support hours
+$15
CRM and Ticketing .
+$15About Herbert Lord
Customer Support| Technical Support | Live Chat | Email support
Accra, Ghana - 7:03 pm local time
I am proficient in amoCRM, JivoChat, Jira, VivoChat, Helpdesk, and Trello, and I am always eager to learn and adapt to new tools. My expertise includes technical troubleshooting, sales assistance, and affiliate support, with a proven track record of managing over 120 support tickets daily while maintaining a 98% satisfaction rate.
I excel in both team environments and independent roles, consistently meeting deadlines and delivering on promises. My commitment is to provide outstanding customer service and support, tailored to your specific needs.
My Expertise Includes:
âś… Customer & Technical Support:
Real-time assistance via JivoChat, Email, and CRM systems
Troubleshooting login, payment, and account-related issues
Managing high volumes of support tickets with exceptional satisfaction rates
Escalating and resolving technical issues efficiently
âś… Data & System Management:
Ticket tracking and workflow management using Jira and Trello
Accurate data entry, updates, and analysis in Excel and CRM tools
Preparing performance reports and tracking support metrics
Identifying bugs and assisting in product testing and documentation
âś… Communication & Client Relations:
Providing clear, empathetic communication to international clients
Maintaining SLA compliance and service quality standards
Collaborating with cross-functional teams for seamless coordination
Creating and updating FAQs, guides, and internal knowledge bases
âś… Project Coordination & Process Improvement:
Coordinating with Finance and P2P teams to resolve user concerns
Contributing to workflow optimization and process transparency
Supporting product improvements through feedback and analysis
Managing remote operations with strong attention to detail
Why Work With Me?
✔️ Fast & Reliable: Consistently responds in under one minute with accurate, solution-focused replies.
✔️Technically Skilled: Proficient in Jira, Trello, CRM systems, Excel, and Google Workspace and cpanel
✔️ Detail-Oriented: Ensures documentation, reports, and tickets are accurate and organized.
✔️Customer-Focused: Balances speed, empathy, and professionalism in every interaction.
✔️ Adaptable & Responsible: Experienced in remote environments and flexible with time zones.
I look forward to partnering with you to deliver excellent customer service and support tailored to your needs!
Steps for completing your project
After purchasing the project, send requirements so Herbert Lord can start the project.
Delivery time starts when Herbert Lord receives requirements from you.
Herbert Lord works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding the Support Process
I’ll review your chat platform, FAQs, and guidelines to understand your products, tone, and support expectations before starting.
Provide Chat Support
I’ll handle customer inquiries, troubleshoot issues, and provide accurate, friendly, and timely responses that represent your brand professionally.