You will get Customer Support & Order Management for Your eCommerce Business
Project details
Hi, I’m Huynh — a Customer Support and Order Management Specialist with 3+ years of experience helping eCommerce brands deliver great customer service and keep their backend organized. I’ve handled thousands of orders and customer tickets for Print-on-Demand and dropshipping businesses, using tools like Shopify, Slack, Zendesk, Intercom, and more.
✨ Here’s what I can help you with:
✅ Responding to customers via email, chat, or social media (Zendesk, Intercom, Meta)
✅ Managing refunds, tracking, and orders
✅ Communicating with suppliers, print providers, or fulfillment vendors
✅ Writing Help Center articles, templates, and response macros
✅ Monitoring daily reports and flagging order issues promptly
✅ Keeping your customers happy while protecting your business from abuse
I understand how crucial it is to maintain professional, consistent, and friendly communication — especially in fast-paced online businesses.
Let’s make your customer service smooth, stress-free, and scalable.
📩 Send me a message and let’s talk about how I can help your team!
✨ Here’s what I can help you with:
✅ Responding to customers via email, chat, or social media (Zendesk, Intercom, Meta)
✅ Managing refunds, tracking, and orders
✅ Communicating with suppliers, print providers, or fulfillment vendors
✅ Writing Help Center articles, templates, and response macros
✅ Monitoring daily reports and flagging order issues promptly
✅ Keeping your customers happy while protecting your business from abuse
I understand how crucial it is to maintain professional, consistent, and friendly communication — especially in fast-paced online businesses.
Let’s make your customer service smooth, stress-free, and scalable.
📩 Send me a message and let’s talk about how I can help your team!
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, Media & Entertainment, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$19
|
Standard
$39
|
Advanced
$69
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Huynh
Customer Service | Dropship & Print-On-Demand Operations | Assistant
Ho Chi Minh City, Vietnam - 10:00 pm local time
What I Offer:
- Customer Support (Email, Chat, Socials): Prompt, friendly, and professional responses that reflect your brand voice. Experience with Zendesk, Intercom, and Meta Business Suite.
- Order Management: From order processing to tracking fulfillment and handling exceptions. Ensure orders are pushed correctly to your suppliers/partners. Track production and delivery timelines.
- Store & Platform Support: Experience with Shopify and other fulfillment systems.
- Seller Support: Communicate with third-party suppliers, fulfillment partners, or marketplaces on your behalf.
If you're looking for someone to take the operational load off your shoulders so you can focus on growth, I’m here to help.
Steps for completing your project
After purchasing the project, send requirements so Huynh can start the project.
Delivery time starts when Huynh receives requirements from you.
Huynh works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
- Review your store, customer support tools, and documentation (SOPs, macros, templates). Clarify your tone of voice and any special policies (returns, refunds, etc.). Set up access to tools.
Customer Support Handling
Respond to customer inquiries via email/chat/Facebook based on your SOP and brand tone.