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You will get Customer Support (Phone, Chat & Email) | CX, Helpdesk & CRM Experts

Umar Z.Status: Offline
Umar Z. Umar Z.
5.0
Rising Talent
Preview image

Let a pro handle the details

Buy Customer Support services from Umar, priced and ready to go.
Umar Z.Status: Offline
Umar Z. Umar Z.
5.0
Rising Talent
Preview image

Let a pro handle the details

Buy Customer Support services from Umar, priced and ready to go.

Project details

I help businesses improve customer experience, reduce response times, and increase retention through structured workflows and trained support handling.

1. Multi-Channel Support Execution
Inbound & outbound phone support (VOIP / cloud dialers)
Live chat support
Email/ticket-based support with SLA management
Social media messaging

2. CRM & Helpdesk Management
Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, Zoho Desk
Ticket tagging, prioritization & escalation workflows
Knowledge base integration & macros setup
Automated workflows & canned responses

3. eCommerce Customer Support
Order tracking, returns, refunds, exchanges
Subscription management (Recharge, Stripe)
Fulfillment coordination (ShipHero, Veracore, 3PLs)
Dispute/chargeback handling (PayPal, Stripe)

4. SaaS & Technical Support
L1/L2 support (account setup, troubleshooting)
Bug reporting & escalation to dev teams
Customer onboarding & product walkthroughs
Documentation & FAQ handling

5. Performance & Reporting
SLA adherence (first response & resolution time)
CSAT tracking & improvement strategies
Daily/weekly reporting dashboards
QA monitoring & call/chat/email audits
Purpose
Business
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$150
Standard
$600
Advanced
$2,400
Delivery Time 1 day 7 days 30 days
Number of Hours of Work
1040160
Scriptwriting
-
-
Summary Report
-
Social Media Replies
-
Email Support
Live Chat Support
Optional add-ons You can add these on the next page.
Fast Delivery
+$100 - $300
Additional Hour of Work
+$15
Scriptwriting (+ 1 Day)
+$50
Summary Report (+ 1 Day)
+$30
Social Media Replies
+$50
5.0
1 review
100% Complete
(1)
1% Complete
(0)
1% Complete
(0)
1% Complete
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BS

Brittanie S.
5.00
Apr 20, 2026
Virtual Assistant – Lead Generation (Cold Calling) I had a great experience working with Umar and his team. They were consistently professional, communicative, and very organized throughout the process. I especially appreciated their responsiveness, their kindness, and the effort they put into staying on top of outreach and reporting.

They are so kind, reliable, and clearly care about delivering for their clients. 10/10 Would recommend and use their services for future projects
Umar Z.Status: Offline

About Umar

Umar Z.Status: Offline
Customer Support (Phone/Email/Chat), Appointment Setter, VA
5.0  (1 review)
Oakville, Canada - 4:50 am local time
I’m Umar Zia and I help businesses streamline customer interactions, improve client retention, and increase conversions through professional customer support, technical assistance. With hands-on experience across phone, chat, and email support, I specialize in delivering fast, solution-oriented communication while maintaining a high level of customer satisfaction and operational efficiency.

I am experienced in handling inbound and outbound communication for startups, agencies, SaaS companies, eCommerce businesses, healthcare providers, real estate teams, and service-based companies.

🔥 What I Bring

✔ Customer Support, Customer Service
✔ Phone, Chat and Email Support
✔ Appointment Setting & Calendar Management
✔ Inbound & Outbound Customer Support
✔ B2B & B2C Lead Generation
✔ Telemarketing
✔ CRM Management & Data Entry
✔ Virtual Assistance & Admin Support

Customer Support & Customer Service

➛ Inbound and outbound customer support
➛ Phone, email, and live chat support
➛ Customer onboarding and retention
➛ Complaint handling & conflict resolution
➛ Escalation management
➛ Ticket management systems
➛ Order tracking and refund processing
➛ Customer satisfaction optimization
➛ SLA and KPI-focused support delivery
➛ Multi-channel communication support
➛ Relationship building and customer nurturing
➛ Objection handling and negotiation


Virtual Assistance
➛ Administrative support
➛ Calendar and inbox management
➛ Appointment scheduling and coordination
➛ Data entry and database management
➛ CRM updates and pipeline management
➛ Internet research and lead sourcing
➛ Workflow organization
➛ File and document management
➛ Task coordination and reporting
➛ Executive assistance

📊 Results I Deliver:

• 100+ outbound calls daily
• 20–40 qualified appointments weekly (depending on campaign)
• Improved show-up rates by 30%+ through structured follow-ups
• Reduced no-shows with confirmation & reminder systems
• High-quality lead qualification to save your sales team time

Success Stories:

🎯 Helped a SaaS company reduce customer response times by 70% through efficient phone, chat, and email support while maintaining high customer satisfaction ratings.
🎯 Assisted an eCommerce business in handling high-volume customer inquiries, order tracking, and refunds, resulting in improved customer retention and smoother operations.
🎯 Supported a healthcare provider with appointment scheduling, calendar management, and inbound customer support, helping reduce missed appointments and administrative workload.
🎯 Generated consistent B2B leads and booked qualified appointments for a real estate company through strategic cold calling, follow-ups, and CRM management.

🛠 Tools & Platforms

⁃ Salesforce
⁃ HubSpot
⁃ Zoho CRM
⁃ Pipedrive
⁃ Freshdesk
⁃ Zendesk
⁃ Intercom
⁃ Slack
⁃ Microsoft Teams
⁃ Google Workspace
⁃ Calendly
⁃ GoHighLevel
⁃ RingCentral
⁃ Aircall
⁃ Dialpad
⁃ Dialer360
⁃ IBM Dialer
⁃ MagicJack
⁃ Microsoft Office Suite

🎯 Why Hire Me?

✓ Quick response times and proactive communication
✓ Technical understanding combined with customer service expertise
✓ Sales-oriented mindset focused on business growth
✓ Reliable appointment scheduling and lead conversion support
✓ Ability to represent your brand professionally
✓ Flexible availability for long-term collaboration
✓ Experience handling high-volume customer interactions

📩 Send me a message, I’m ready to start immediately!


Keywords:

Customer Support, Customer Service, Appointment Setting, Phone, Email, Chat Support, Outbound, Inbound, appointment scheduling, call, virtual assistance, CRM, technical support, Customer Success, Help Desk, Live Chat, Calendar Management, B2B , B2C , CRM Management, Customer Service

Steps for completing your project

After purchasing the project, send requirements so Umar can start the project.

Delivery time starts when Umar receives requirements from you.

Umar works on your project following the steps below.

Revisions may occur after the delivery date.

Project Discovery & Access Setup

Understand your business, tools, workflows, and get access to CRM, chat, email, or dialer systems.

Process Setup & Training

Review SOPs, FAQs, and set up workflows, tags, macros, and escalation procedures.

Review the work, release payment, and leave feedback to Umar.